Medical Assistant Lead
3 weeks ago
Nursing Hiring Event
Multiple Locations
11:00 a.m. – 2:00 p.m.
Learn more about Nursing opportunities at WellSpan Health.
MAY72024Virtual
Nursing Hiring Event
Multiple Locations
Schedule and Location
Full-time: Monday - Friday, Days
956 Isabel Drive, Lebanon, PA
General Summary
Provides clinical oversight and guidance for the clinical work and work flows for assigned personnel. May be involved in the annual performance review process, problem solving, and the quality improvement activities for the office. Provides safe, therapeutic and efficient care and services to patients. Assists in the care of patients, performs treatments, administers medications and instructs patients and their families in appropriate care, as directed by physician(s). This classification functions under the Clinical Nursing Coordinator when the Clinical Nursing Coordinator has multiple practices and has 15 or more direct report clinical FTE's. These responsibilities, duties and oversight of staff may vary depending upon the practice/specialty to which assigned.
Duties and Responsibilities
Essential Functions:
Common Expectations:
Demonstrates a commitment to patients, visitors and staff by: complying with all applicable safety regulations; learning the impact of medical errors and methodology that will lead to reduction of errors; reporting actual and potential errors, as well as hazardous conditions; identifying opportunities to standardize processes and "error proof" systems that will lead to increased safety; and participating in safety education programs and root cause analyses as required. Maintains established policies and procedures, objectives, quality assessment, safety, environmental and infection control standards. Maintains professional growth and development. Provides oversight of clinical staff, and holds staff accountable for timely completion of job responsibilities and communicates to the Clinical Nurse Coordinator/Office Manager/Practice Manager. Functions as reference source and oversees the flow of the clinical area by providing guidance to clinical staff. Assists office staff with entering safety events and patient complaints into the SRS system. Assists the Clinical Nursing Coordinator/Office/Practice Manager with reporting on and closing events, as needed/requested. Assists Clinical Nursing Coordinator/Office/Practice Manager with personnel/HR/staffing issues and questions as requested. May assist with performing annual staff performance evaluations. May assist with time keeping in Kronos for clinical staff, if assigned by Office/Practice Manager. Precepts and orients new clinical employees. Functions as the onsite resource for clinical externs. Assists with clinical staff schedules, clinical floater requests, and paid time off requests. Responsible for adjusting clinical staff schedules to cover "call offs" as required or requested by the Clinical Nurse Coordinator/Office Manager/Practice Manager. Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation. Attends meetings/committees/work groups as designated.Required for All Jobs:
Performs other related duties as identified. WellSpan Health has adopted and implemented a compliance program to support WellSpan's values and standards for professionalism, integrity, and ethics. Expected to support and meet the values and standards of the organization and the performance expectations of the job, the department, and the compliance program. WellSpan Health has adopted and implemented a privacy program to safeguard the patient information and the business and operational information of the organization. Expected to support and meet the values and standards of the organization to safeguard patient and business/operational information.The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Physical Demands:
Standing - Frequently Walking - Frequently Sitting - Occasionally Carrying/Lifting - Occasionally (50lbs) Pushing/Pulling - Occasionally (50lbs) Kneeling/Crouching - Occasionally Reaching - Occasionally Talking - Frequently Hearing - Frequently Repetitive Motions - Occasionally Eye/Hand/Foot Coordination - OccasionallyWorking Environment:
Occupational Hazards - Occasionally Bloodborne Pathogen - Exposure Qualifications
Minimum Education:
Work Experience:
1 year RequiredLicenses:
Certified Medical Assistant Upon Hire Required and Basic Life Support Upon Hire RequiredCourses and Training:
Certificate of completion from an accredited Medical Assistant program (Diploma) Or National Medical Assistant Certification Upon Hire Required and Completes all required education programs and competency testing needed to perform at an advanced level Upon Hire Required and Medical terminology Upon Hire Required and Completion of the WMG Preceptor Class Upon Hire RequiredKnowledge, Skills, and Abilities:
Excellent interpersonal/communications and customer service skills Models team work Self-motivated and able to work independently
You’re unique and you belong here.
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