Integrated Absence Claims Specialist

4 months ago

Omaha, United States Lincoln Financial Group Full time

What you'll be doing

Communicating with claimants, employers and various medical professionals through phone and e-mail to gather information regarding Short Term Disability Claims, Family Medical Leaves, and state benefits when applicable. 

Collaborating with fellow case managers, nurse case managers and consulting physicians to make appropriate and timely claim determinations.

Reviewing complex medical records and effectively leveraging a variety of tools and resources to understand appropriate approval durations and future action planning 

Completing accurate financial calculations consistent with company and state guidelines.

Providing exceptional customer service and proactively recognizing customer needs and areas of opportunity.

What we’re looking for

Must haves: 

High School diploma or GED

1-2 years of experience in claims, leaves, or customer service  Strong written and verbal communication skills  Excellent organization skills with the ability to multi-task 

Nice to haves: 

Experience with disability and/or absence management  Strong mathematical skills for payment calculations What’s it like to work here? At Lincoln Financial Group, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future. What’s in it for YOU:

A clearly defined career framework to help you successfully manage your career

Leadership development and virtual training opportunities

PTO/parental leave

Free financial counseling, health coaching and employee assistance program

Tuition assistance program

A leadership team that prioritizes your health and well-being; offering a remote work environment and flexible work hybrid situations

Effective productivity/technology tools and training

Pay Range: $ - $; Actual base pay could vary based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln’s total rewards package for employees. In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual. Other rewards may include long-term incentives, sales incentives and Lincoln’s standard benefits package.

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