Benefits Operations Specialist

3 weeks ago


Oakland, United States Tech Providers, Inc. Full time
Benefits Operations Specialist
Location: 100% Remote
Duration: 6+ Months
 
Description
  • Respond to Tier 2 employee queries and assist Scale Support with Tier 0 /1 queries as needed via JIRA Cloud ticketing system and support the Core Benefits team on all operational needs.
  • Provide functional support to employees needing assistance with Benefits Employee Self Services (ESS) transactions
  • Assist with benefits day to day processing in Workday for new hires, terminations, and qualified life events
  • Partner with the Business Systems team to resolve benefits-related system issues, implement process improvements, and test system changes as needed
  • Assist with EOIs administration support and integration error reviews by partnering with Block’s insurance carriers and our HRIS tool, Workday
  • Support the project management administration of open enrollment and other benefits changes
  • Assist with personal leaves, accommodations, outplacement services, worker compensation requests and assist with confirming return to work dates for all leaves as needed
  • Collaborate with Benefits Program Managers on special projects
  • Assist with compliance audits, plan documents and all federal, state, and local laws as needed
  • Assist with responding to government notices and ensure reporting requirements are met in a timely manner, including required notice distribution
  • Responsibilities and tasks may change and shift as we operationalize and streamline
Skills :
  • 2-3+ years of previous Benefits experience in the US (global experience preferred, but not required)
  • Experience using Workday HCM (Workday Benefits is a plus)
  • Familiar with JIRA Cloud or similar ticketing tracking system
  • Advance experience with google docs and microsoft office a plus
  • Ability to handle sensitive and confidential data
  • Passionate about developing efficient processes and driving results
  • Attention to detail
  • Basic knowledge of benefits federal, state, and local laws
Education:
  • 2-3+ years of previous Benefits experience in the US (global experience preferred, but not required)
  • Experience using Workday HCM (Workday Benefits is a plus)


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