Sales and Front Desk Associate

4 weeks ago

Palm Beach Gardens, United States Scenthound Palm Beach Gardens East, FL Full time
Perks and Benefits:
  • Direct career growth path to Management positions (Ass. Manager, Manager) and additional options 
  • beyond 
  • Competitive hourly base pay, plus tips; sales bonuses 
  • Supplemental insurance benefits 
  • Merit-based pay increases 

 
About the Position: 
The Sales & Front Desk Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer while advocating for dog's wellness. This position requires:
  • Sales experience and confidence (membership sales are highly valued) 
  • Customer service experience (retail, restaurant)
  • Computer/ Technology proficiency  
  • A passion for dogs and dog health & wellness 
  • Reliable transportation  
  • Willingness to work in a smoke-free environment 
  • High School graduate
 
Who We Are Looking For  
We are searching for a goal-oriented team member who has a passion for sales and customer service A successful Sales & Front Desk Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover We are looking for a motivated team member who wants to advance their career through our training path to become a Scenthound Manager 
 
Tasks:
  • Drive membership sales through health and wellness education
  • Drive key performance indicators – average ticket price and rebook ratio – through memberships, service 
  • add-ons, and retail sales 
  • Develop membership leads; Follow up with potential members 
  • Answer phone calls, schedule customer appointments, manage customer profiles and records 
  • Manage cash drawer – responsible for daily cash handling 
  • Manage customer expectations; Resolve customer concerns; Retain memberships 
  • Adhere to Scenthound sanitary and cleaning practices – keep the reception area clean and presentable  
  • Perform other tasks and duties as assigned by the Scenter Manager 
 
Skills and Abilities:
  • Confidence in selling services and products 
  • Ability to connect with customers (both canine and human) and provide outstanding customer service 
  • Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services 
  • Effective communication with team members and dog parents (in person and on the phone) 
  • Independently solve problems using Scenthound values and culture as a guide 
  • Attention to detail 
  • Time-management; Scheduling appointments efficiently 
  • Accountability; hold oneself and others to Scenthound standards

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