Front Desk Associate

2 weeks ago

Palm Beach Gardens, United States CareerBuilder Full time

Description
Pet Paradise is looking for individuals with a passion for pets to be the welcoming face of our

Palm Beach

resort as a

Front Desk Associate.
Starting Rate: $13.50/hour ($0.50 increase 6 months from hire date, additional $0.50 increase on annual anniversary date)
PERKS AND BENEFITS:
Opportunity for

ADVANCEMENT

You will be eligible to apply for:
Unleashed Leadership Academy where you can train for that next step in management with opportunities across the Southeast
Grooming Academy to become a Groomer
STRIVE scholarship programs to become a Veterinary Assistant, Technician or Practice Manager
Canine Training Program Learn to become a dog trainer (We are currently expanding this service across many of our locations)
Complimentary Pet Day Camp

Bring your dog with you to work
30 Days of Complimentary Pet Boarding (non-holidays)
On-demand pay with DailyPay
Discounted Veterinary Care and Grooming Services (per location)
Dog/Cat Adoption Assistance
Fitness Reimbursement
Paid Time Off (both full-time and part-time status)
401(k) Savings Plan with Company Match
Health, Dental and Vision Insurance (full-time status)
Employee Assistance Program (EAP) with added mental health benefit, available to all employees
ESSENTIAL FUNCTIONS OF OUR FRONT DESK ASSOCIATE INCLUDE:
This is not your normal front desk job Get ready to ensure a positive first interaction by welcoming pet parents and their pets (our 'guests') as they enter the resort while smiling and conversing
Organizing and processing check-ins and check-outs
Walking our four-legged friends for drop off and pickup and coordinating suite placement while ensuring all needs are met
Answering in-coming phone calls; listening, and responding to voicemails; and responding to emails- all in a timely, problem-solving manner
Completing cashier and point of sale operations
Communicating and following through with pet parent and resort leadership requests
Maintaining cleanliness of the entranceway and lobby, including the restrooms
Responsible for maintaining, cleaning, and supporting the cat room (per resort routines)
Acting as a liaison to veterinary service team; veterinary appointment status and arrivals.
QUALIFICATIONS TO BE A FRONT DESK ASSOCIATE:
One to two years in a customer service role (Customer Service, Call Center, Receptionist)
Detailed, but can work with a sense of urgency while providing exceptional customer service
Cheerful, friendly, and a positive team-oriented attitude
Strong written and verbal communication skills, and attention to detail, especially where documentation is concerned
Enjoys problem solving in order to provide our guests and customers with a premier experience
This position requires a considerable amount of physical labor, including pet handling, walking, and standing for long periods of time
Comfortable being around dogs of all sizes and physically able to lift up to 60 lbs
Flexibility to resort schedule needs including days, night, weekends, holidays, and peak times
WHAT IT IS LIKE TO WORK HERE
WE ARE PET PEOPLE At Pet Paradise, team members ensure that our furry friends get extra loving care and focused attention while playing and staying with us in a safe and entertaining environment.

Dog boarding is just the start of what we do The relationship you build with pets and their parents makes going to work fun and rewarding and the benefits we offer are top notch We offer career development with our Unleashed Leadership Academy where you can train for that next step in management with opportunities across the Southeast. Or you can expand your skills in pet care in other company-paid training programs.

As a team member, you are eligible to apply for (a) our Grooming Academy to become a groomer, (b) our STRIVE scholarship programs to become a veterinary assistant, technician or practice manager, and (c) canine training roles as we expand this service across our many locations.

If you have a pet of your own, they can enjoy complimentary Pet Day Camp, Boarding and discounts on grooming and veterinary care at all our locations and clinics. Working with pets is not always easy, but we love what we do and we care about giving you the tools to grow and succeed.
ABOUT PET PARADISE

Pet Paradise's full-service pet care destination is dedicated to giving pet parents access to all the premium care they need to give their furry family member the happiest, healthiest, longest life possible. The Pet Paradise brand has grown to offer

resort-style pet

day camp and care, professional

pet grooming , low-stress and high-quality

veterinary care , and of course, overnight

boarding

that feels like home, all under one roof. Located in eleven states with more than 60 locations in operation or under development, Pet Paradise continues to expand in the United States.
WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER. Company Policy, Federal and State Laws Forbid Discrimination Because of Age, Color, Race, Religion, Sex, Disability, Sexual Orientation or National Origin. The characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

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