Senior System Engineer

4 months ago

Oxnard, United States Computacenter Full time

About the role 

A Senior System Engineer is responsible for resolving escalated service issues, coaching other engineers to resolutions, engineering and implementing complex projects, and for maintaining and overseeing the technology of their assigned accounts. This role is a key position within the service department and will be called upon to resolve the highest-level technical issues. 

What you’ll be doing 

Provide technical services and support for the following areas:  Network level: WAN and LAN connectivity, routers, firewalls, and security  Internal systems, cloud and network infrastructure.  Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint  Virtualization technologies: VMware, Citrix, and Microsoft  Remote access solution support: VPN, Terminal Services, and Citrix  Remote monitoring and management of system alerts and notifications  Work escalated support issues related to Microsoft’s core business solutions, WAN and LAN connectivity, routers, firewalls, security, and remote access solutions.  Perform network assessments, security audits and new client consultations.  Participate in the administration and maintenance of the remote monitoring and management system: update agent scripts, respond to alerts, monitor dashboard, and periodic system review.  Document maintenance for all computer systems and network infrastructure.  Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages.  Be available for other engineers and coach them to resolution.  Lead and train all site technical resources as needed  Demonstrates analytical and systematic approach to resolving complex problems and assignments. 

What you have 

Bachelor’s degree preferred  Minimum of 5 years’ experience working in a similar role or 3 years of experience working in Managed Services  Experience with security  Legal authorization to work in the United States. 

Bonus points 

Experience with Splunk Patching Vulnerability  Security controls  Access management Risk management and/or risk assessment

What you can expect

There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.

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