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Regional Manager of Operations- North Carolina
4 months ago
The Regional Manager of Operations manages Practice Managers of the region assigned and is responsible for leadership, performance management, and partnering with the Regional Clinical Director within their region. This role reports to the COO. This position will oversee North Carolina and neighboring states.
About Bierman Autism Centers
Our goal is to fuse science and learning to accelerate progress and transform lives. We were established in 2006 with a simple focus on providing excellent therapy for children with autism and building a unique and fun environment for team members and children to thrive. We live by the culture we’ve created and our core values: to create a fun and stimulating learning environment, empower individuals and treat them with kindness, integrity, and respect, never sit still, achieve, and continuously raise the bar, team above the individual, build a sustainable organization that leaves a meaningful impact on lives, and adhere to our core principles without compromise.
Key Responsibilities
Lead Practice Managers for their region Ensure operations are effective and sustainable, and support optimal delivery of clinical care Accountability for key operational metrics Drive people development, engagement and further the company culture Review and report out to leadership team on key metrics, including hiring ratios Work with team to ensure all processes are being run effectively Coordinate workforce planning with Recruiting team Collaborate with RDC to support client on-boarding and client experience People-employee culture and retention Groom and develop people to build bench-strength Work with leadership in implementing development strategies to drive employee retention and career progression Adherence to company’s Core Values Work in conjunction COO & Finance team to create and manage annual budgets Provide day-to-day leadership and supervision of multiple facilities Supervise staff, with responsibilities including performances evaluations and disciplinary actions Establish performance metrics and personal development targets Ensure documentation and reporting is completed in timely fashion in accordance to guidelines Ability to collaborate across teams and functions in a matrixed setting Understands Coaching and Mentoring with a demonstrated ability to motivate and develop staff as well as a proficiencies with expectation setting and accountability A team player who fosters a respectful, transparent, and collaborative work environment Analytical ability to carefully study issues, identify trends and formulate new ideas Practices tact & diplomacy, is patient, willing and able to have difficult conversations as required Skilled at receiving and giving feedback and performance critiques Practices perseverance, sees things through to completion; especially in the face of resistance or setbacks Exceptional mind for optimizing workflow and managing people, systems, procedures, and programs RequirementsRequirements
Bachelor's degree preferred
Demonstrated expertise in regional operations management, preferably in a multi-site Healthcare organization
Relevant experience in an ABA environment and/or Health related field highly preferred
3+ years of direct leadership experience of large teams
Must be committed to visiting sites within the region
Can lead as a “player/coach” as needed
Work Environment
Work is performed in a center-based environment
Travel
Travel is primarily in assigned region during the business day, although some out of the area travel and overnight can be required.
Bierman Autism Centers values diversity in the workplace. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.
Furthermore, Bierman Autism Centers is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information, or any other status protected by law.
As an equal opportunity employer, Bierman Autism Centers does not discriminate against qualified individuals with disabilities. If you require a reasonable accommodation as a candidate for employment, please inform a member of the Talent Acquisition team.
