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Logistics - Client Systems/Hardware Support - Enterprise

4 months ago

Chantilly, United States General Dynamics Information Technology Full time



Transform technology into opportunity as a Client Systems/Hardware Support with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a you will help ensure today is safe and tomorrow is smarter. Our work depends on Client Systems/Hardware Support joining our team to perform asset management, warehouse and logistics support activities in support of Enterprise and AOC networks and systems.

HOW A CLIENT SYSTEMS/HARDWARE SUPPORT WILL MAKE AN IMPACT
● Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software

Provide Equipment Control Officer (ECO) support IAW AFMAN 17-, Information Technology Asset Management;

Establish, manage and maintain equipment accountability (inventory/positive control) to include the tracking of assets from initial acquisition, during removal/replacement/repair, and through final disposition;

Ensure accounts are inventoried to validate the possession, location and quantity of accountable assets annually, and conduct out of cycle inventories as required;

Enter, update and maintain assets in the appropriate government furnished database and/or tracking system (e.g., AFEMS-AIM, or other approved accountable systems of record for accountability of hardware), and affix bar-coded labels, as required;

Manage distribution of accountable and non-accountable items to include issuing items to requestors and property custodians and document transactions in the appropriate government furnished database and/or tracking system;

Provide initial and recurring annual training to property/equipment custodians to ensure proper tracking, accountability and transfer of inventory;

Assist with initiating Report of Survey/Releases of Accountability for lost, stolen or damaged property;

Assist with asset life cycle management and technical refresh planning, acquisition and implementation activities;

Assist with the tracking and management of COTS licenses, warranties, service level agreements renewals for equipment and software;

Analyze and recommend updates, enhancements or replacements to extend the life or improve reliability of equipment;

When property is identified as excess and unserviceable, report the property to the appointed government representative for disposition instructions;

Prepare assets for and assist with asset final destruction and disposal;

Manage, operate and control warehouse and storage facilities used to store and stage equipment, material and supplies; and ensure the facilities are clean, organized and safe;

Operate and maintain material and storage handling equipment (e.g., forklifts, pallet and hand trucks, pickers, stackers, racks, etc.);

Conduct daily inspections of warehouse and storage facilities, vehicles and storage and material handling equipment to ensure operability, serviceability and safety; report discrepancies to government technical representative;

Support equipment, material and supply receiving activities to include inspecting shipments to verify the type, quantity and condition of items received match invoice or shipping documents;

Support packaging, palletizing, shipping, transporting and transferring of equipment, material and supplies, to include preparing and processing required shipping, property transfer and customs documentation;

Maintain a record and inventory of stored non-accountable bench stock equipment, material and supplies;

Perform periodic inventory of bench stock items, assist with replenishment and reordering actions for low bench stock items, and restock assets, as required;

Assist with production work centers with technical support and O&M activities identified in PWS paragraph 3.3 (and subparagraphs), as required; and

Develop and submit inventory and ad-hoc reports, as required by the government.

Add, move and change client hardware and software to meet end user data, voice and video needs;

Provide system support to clients operating on the network/domain;

Configure client level software, modify software configuration, and perform basic configuration management functions;

Notify the unit Equipment Custodian of any hardware relocation and equipment problems;

Obtain an implementation checklist from the theater NOSC, NCC, or FSO before installing any equipment;

Assist with installing, testing, and accepting new systems according to the terms of the purchase contract and instructions;

Periodically review the organization's needs for computer resources and validate computer equipment requirements the unit Equipment Custodian submits;

Promote user awareness concerning unauthorized or illegal use of computer hardware and software;

Implement client workstation software patches, security fixes, and service releases according to local instructions;

Perform e-mail management and assist users with creating PSTs and moving official emails to electronic file plans;

Assist with the tracking and management of OEM/COTS licenses, warranties, service level agreements renewals for client equipment and software; and


WHAT YOU’LL NEED TO SUCCEED:
● Education: Associates Degree or 2+ years experience

● Required Experience: 2+ years of related experience

● Security Clearance Level: Secret
● Required Skills and Abilities: Security+ CE
● Location: On Customer Site

●US Citizenship Required

GDIT IS YOUR PLACE:
● Full-flex work week to own your priorities at work and at home
● K with company match
● Comprehensive health and wellness packages
● Internal mobility team dedicated to helping you own your career
● Professional growth opportunities including paid education and certifications
● Cutting-edge technology you can learn from
● Rest and recharge with paid vacation and holidays