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Stock Supervisor Chicago
3 months ago
Dolce & Gabbana, a leader in the world of luxury fashion, has an exceptional career opportunity available at our Chicago Boutique. We are looking for a Stock Supervisor to serve as a Brand Ambassador. This role involves enhancing store performance by overseeing both back-of-house and front-of-house operations, requiring proficiency in all areas of the business.
RESPONSIBILITIES:
Own all operational functions and daily operations within the store, ensuring efficiency and protection of company assets through inventory management, cash management, shipping and receiving, and expense management, adhering to business needs, company policies, guidelines, and procedures. Ensure product is at the right place, at the right time through stock management, driving a superb client experience. Maintain an organized and efficient back of-house by adhering to the back of house Optimization standards and ensuring product care and integrity. Serve as expert on all Standard Operating Procedures, Systems and Tools (e.g. inventory management systems, POS, etc.) and through direction of the Store Director/Manager, support all staff in complying with company initiatives. Encourage the use of tools and systems by the team, leveraging them to create efficiencies that will help drive sales. Own the store stock file ensuring it is reflective of actual stock on hand. Managing inventory adjustments in coordination with the regional operation team Maintain all back of house KPIs within targets including NOH management, client holds, and open documents. Lead and oversee all operational activities & projects including the annual inventory process, floor and cycle counts, ensuring the store meets its goals. Analyze discrepancies and identify areas of opportunity. Support management in maintaining the customer consignment program within policy Manage entire shipping and receiving process. Assesses actions to be taken to resolve receiving issues. Ensure timely movement of merchandise while adhering to all procedures and guidelines, including but not limited to transfers, charge sends, after-sales etc. Manage and oversee all POS functions to both support the sales team and meet store compliance. Ensuring a high level of client service is being delivered at all times by the team. Manage workflow of the entire after sales process, ensuring resolution, and an elevated client experience. Oversee supply ordering of all store, office, and shipping supplies within budget Oversee maintenance and expense budgets of the store, in partnership with the Store Director/Manager. Collaborate with the corporate Retail Operations team to develop and execute strategic initiatives focused on increasing operational efficiency. Coach & develop team of direct reports, if applicable, to ensure individual growth, employee engagement and career pathing for future leaders using consistent communication i.e. One to One touch-bases, team meetings, management meetings, Individual development plans. Support the onboarding experience for all new hires. Own the operational training for new and existing staff on all operating policies and procedures. Assist as needed in store openings and remodels within the region and surrounding markets. Open and close the store. Picking and packing of ecommerce orders within standards. Additional responsibilities as assigned.KEY REQUIREMENTS:
Minimum of 3 years Retail experience, with 1 in a Supervisory experience, luxury experience preferred Experience in supervising a team-preferred Experience in Operations and proven track record of successful project management, sales generation, and employee development and relations Proficient in Microsoft Office, POS, CRM & Inventory Management systems Ability to communicate professionally and effectively with co-workers and customers alike Possess strong leadership qualities and can galvanize a team around company initiatives Possess strong attention to detail Ability to analyze business and take business-driving actions Ability to stand and walk for majority of a 40-hour work week Ability to work varied hours and days to ensure store is fully operational Must have authorization to work in the country of employment Must be willing to work overtime with short noticeLOCATION: USA – Chicago – IL
