Assistant Director of Spa and Recreation

1 month ago

San Antonio, United States Pyramid Global Hospitality Full time

Overview

The Assistant Director of Spa & Recreation is responsible for leading the team to operational excellence while understanding and executing the short- and long-term goals established by the Director of Spa & Recreation. This includes the daily leadership of all spa and recreation departments and support of the Quenche Juicery team, with oversight and development of the teams – Spa Operations Manager, Spa Supervisor, Group Coordinator, Massage Therapists, Estheticians, Nail Technicians, Hair Stylists, Make-Artists, Spa Concierges, Attendants, Recreation Supervisors and Recreation Specialists. The quality and guest experience, as well as team motivation, is a key component of everyday operations. Proactive management of the operational and associate goals for the department is crucial to this role. The Assistant Director of Spa & Recreationr shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the La Cantera Resort and Spa Culture as well as promoting the resort as both the Destination and Employer of Choice ESSENTIAL JOB FUNCTIONS: Work daily with the laundry team to ensure proper quantities of linens and towels are available for service demand. Inventory and re-order linens and towels as needed to ensure we have proper par stock. Maintain up-to-date maintenance logs to include scheduled repair teams coming in along with the date and time for repairs. Support the Reservations Department in ensuring Guest Type is correct and that online booking services are managed to support booking templates. Manage daily operations of the spa and recreation departments with a focus on all service and operational logistics. Create and update service SKUs and service packages in B4T. Demonstrate retail planning, ordering, and inventory management acumen. Develop a collaborative alliance with the Director in elevating guest experiences and associate engagement. Act as an Ambassador for the spa representing the brand values for associates and establishing relationships with internal and external stakeholders. Effective associate communication and welfare for new and existing staff as well as other departments at the property and corporate teams. Strong understanding of recreation operation in a resort environment, including family and kid programming. Support strategic initiatives for wellness programming applicable to the resort to help market the overall well-being offerings/product, executed by the Director of Spa & Recreation Knowledgeable of all aspects of recreation and wellness offerings, facility, and overall property; in person and over the telephone. Create training guidelines and programs to support the associate’s development and ensure exceptional guest service experiences. Assist in the recruitment, development, and training of all department associates. Evaluate and supervise the performance of team members, and when necessary, provide timely disciplinary action including any written documentation and coaching. Guest experience standards development and training, in collaboration with the Director. Leading frontline associate and guest engagement through the reference of 5 Star Standards. Maintaining a high level of professionalism in all aspects of the job. Carry out any other duties and responsibilities as assigned by the resort senior leadership team. Qualifications 3-5 years of previous experience as a spa/recreation/wellness Assistant Spa Director or Spa Director role. Proficiency in Microsoft Office suite and computer skills. Book4Time expertise preferred. Strong understanding and demonstrated acumen as a retail buyer, merchandiser, and event organizer. Previous experience in a hotel/resort/high volume luxury spa environment required. Previous experience in spa therapy would be an asset. Knowledge of driving revenue and ensuring maximum efficiency of the booking channels. Guest service excellence. Self-starter with a leading-edge collaborative mindset, demonstrated by previous creation of innovative programming. Strategic planning acumen and demonstrated experience in executing new initiatives. Strong training skills and training program development. Demonstrated leadership skills, by certifications, and/or examples through prior experience. Strong interpersonal and communication skills, both written and verbal. Thorough understanding of financial P&L, budget development, and forecasting. A pro-active acumen for troubleshooting operational challenges. Positivity and emotional intelligence in dealing with interpersonal relations and guest satisfaction. Ability to prioritize tasks to effectively lead a large team and stay competitively innovative within the industry.

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