CARE Advocate
3 months ago
QUALIFICATIONS:
Education
High school diploma or equivalentAssociate’s degree and bachelor’s degrees are a plus, but not requiredExperience and Training
Experience in a customer service role, preferably multitasking (e.g. scheduling appointments while answering phones)Preferred experience in a dental or medical officePreferred training on an electronic medical recordEPIC training is a major plus, but not necessaryKnowledge, Skills, Ability:
Exceptional receptiveness and approachabilityExcellent verbal and written communication skillsTime managementPunctualityA positive attitudeProfessionalism as a representative of High Point University HealthReceptive to feedback, performance improvement, and continuous coachingFlexibility to cover other offices under High Point University HealthKey Duties and Responsibilities:
Daily Administrative Duties:
Check for add-ons, complete registration checklist, and print care slips individually for all patientsResponsible for preparing for appointments a minimum of 3-business days in advance. This includes:Complete pre-registration workqueueReview dental eligibility forms in preparation for payment collectionsPrepare treatment and/or visit estimates for all appointmentsSending MyChart activation linkEnsure that schedule is reviewed daily and that any deactivated MyChart patients are identified and contacted prior to appointment time.Run Care Slip report and print batchComplete confirmation worklists:
One week confirmation reminderAppointment confirmation calls are made daily until confirmed or appointment is cancelled due to non-confirmation 48 hours prior to appointment time.Utilize workqueues/worklists/reports to fill schedules:
Review continuing treatment reportReview appointment requests workqueuesPresent treatment plans, Review FA’s (financial arrangements), SpecialtyReferral follow-ups, Appointment Requests, Prior Auth Requests – Needs Scheduling.Review Follow-Up worklists: Canceled, No Show, Wait ListReview overdue hygiene reportUpdate patient EOD status for no show and left without being seen and required to support providers to close outstanding open encounters.Manage checking patients in/out of appointments and collecting required signatures at the time of check-in.Collect and process patient payments at the time service is being rendered.Responsible for reviewing claim errors, missing attachments, and outstanding/open encounters.Help lead morning huddles by providing metrics, daily production goals, and communicating patient needs.Office Management:
Ensure the front desk area and lobby is clean, organized, and well-stocked with necessary supplies.Enter office supply orders as needed on assigned dates of the month.Responsible for entering invoices via Unimarket and processing through AP (accounts payable)Maintain confidentiality of patient information in compliance with HIPAA regulations.Responsible for entering facility maintenance orders as needed.Customer Service:
Greet patients in a friendly manner.Provide exceptional customer service and hospitality throughout all patient interaction.Ensure that entry, reception area, and patient items are stocked.Assist new patients with completing MyChart activation and medical histories (rooming) as able.Educate patients about office policies, procedures, and services offered.Roles & Responsibilities:
Serve as the Curriculum Connector between the education teams and the practice.Collaborate with the education teams to inform outlines, resources, & activitiesAdvocate on behalf of your practice team, ensuring their perspectives and needs are shared with the education teamsProvide communication and updates to practice teams regarding the curriculum (e.g. Attend curriculum townhalls, symposia, etc.)-
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