Powertrain Aftersales Current Product Manager

1 month ago


Mount Vernon, United States PACCAR Full time
Requisition Summary

 

This position is responsible for the Powertrain Aftersales Engineering Department within the Global Powertrain Organization. This position supports PACCAR powertrains used in Peterbilt and Kenworth trucks. This includes investigating/defining warranty and customer issues for corrective action, analysis/tracking warranty claims and providing technical information and assistance to PB/KW Dealerships, PB/KW Field Service, and the Vehicle Support Call Center.  Deliverables include customer uptime improvements, warranty cost reductions, accelerating issue identification and driving the organization to implement solutions. Other responsibilities include close collaboration with product development, aftersales, and engine factory teams.

Company Information

 

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR designs and manufactures advanced diesel engines and also provides customized financial services, information technology and truck parts related to its principal business.
 
Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services — you can develop the career you desire with PACCAR. Get started

Job Functions / Responsibilities

 

  • Coordinate engine corrective action support activities with other PACCAR divisions and suppliers
  • Develop, mentor and train technical staff with multiple engineering disciplines and specific engine system and diagnostics skills
  • Develop and manage department budgets
  • Prepare and deliver formal reports and presentations to all levels of the organization
  • Comfortable and capable of representing the PACCAR Powertrain during interactions with other divisions and outside organizations
  • Propose, plan, and implement improvements in corrective action and aftersales support to meet organizational objectives
  • Other duties and activities as assigned
  • Must be flexible in role
  • Travel 

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