System Administrator

1 week ago

Redmond, United States General Dynamics Information Technology Full time

We are GDIT. We stay at the forefront of innovation to solve complex technical challenges.

GDIT is your place. Make it your own by discovering new ways to securely and expertly apply the latest technology. Own your opportunity at GDIT and you’ll be a meaningful part of improving how agencies operate. Our work depends on a Systems Administrator joining our team to support our partnership with Microsoft in support of the Secure Operations Centers (SOCs).

At GDIT, we foster a people-centric environment. As a Systems Administrator, you will be trusted to work on a team this is providing end-to-end operational support for the Azure core and Office platform. Operational support is comprised of five workstreams teams: Livesite Engineering, Identity Management, Network Management, Tech Ops (Secure workspace operations) and Customer Experience (CXP). These teams span across various product groups, including Azure, Active Directory (AAD), and Office. The services will be 24x7x and operated from three Microsoft SOCs located in Redmond, WA, Reston, VA and Elkridge, MD.

In this role, a typical day may require the following skills:

Monitor and report, to ensure the deployment flow is proceeding smoothly and any issues are escalated promptly and accurately back to the deploying team.Identify and drive fixes with feature teams for volume drivers.Run documented deployment scripts and procedures.Coordinate restoration actions with Microsoft teams and other partners on behalf of Microsoft.Assist in outage restoration actions, escalating to Microsoft personnel within published timeframes or when indicated by procedure.Log all investigative and restorative actions taken in designated systems for later retrieval for audit purposes and root cause investigations.Identify and drive recovery levers with feature teamsAssist in Hardware deployments, including peripherals (desktop and server provisioning)Physical Escort, to include Two Person Access (TPA) in the spaces for maintenance, cleaning, other services as warranted.Equipment assistance / troubleshooting (e.g., intake new equipment, coordinate with partners upon arrival, issue, swap, etc.).Sovereign cloud user account requests (e.g., submissions, provisioning, certificate issuance and troubleshooting).Problem solving, troubleshooting, and debugging expertise to mitigate customer or service outagesSecure Work Area operationsUpdate standard operation procedures and technical training guides documentation as needed

Requirements:

Bachelor’s Degree in a similar field or equivalent combination of IT training and practical IT experience2+ years of experience diagnosing/debugging faults in complex online servicesDemonstrated ability to identify and script automatable problemsMust hold active TS/SCI with PolyMust be open to shift work as 24/7 support is needed

WHAT GDIT CAN OFFER YOU:

K with company matchDiverse, highly collaborative teamsChallenging work that makes a real impact on the world around youInternal mobility team dedicated to helping you own your career

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