Current jobs related to Guest Service Manager - Loveland - Stonebridge Companies

  • Guest Service Manager

    4 days ago

    Loveland, Colorado, United States Stonebridge Companies Full time

    Job SummaryWe are seeking a highly skilled Guest Service Manager to join our team at Stonebridge Companies. As a key member of our hotel operations team, you will be responsible for delivering exceptional customer service and ensuring a seamless guest experience.Key ResponsibilitiesDevelop and implement strategies to improve guest satisfaction scores and...

  • Guest Services Ambassador

    2 weeks ago

    Loveland, Colorado, United States Oak View Group Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Guest Services Team Member to join our team at Oak View Group. As a Guest Services Team Member, you will be responsible for providing exceptional service to our guests, ensuring a safe and enjoyable experience for all.Key ResponsibilitiesProvide Friendly and Helpful Direction: Assist guests...

  • Guest Services Ambassador

    2 weeks ago

    Loveland, Colorado, United States Oak View Group Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Guest Services Team Member to join our team at Oak View Group. As a Guest Services Team Member, you will be responsible for providing exceptional service to our guests, ensuring a safe and enjoyable experience for all.Key ResponsibilitiesProvide Friendly and Helpful Direction: Assist guests...

  • Guest Services Supervisor

    4 weeks ago

    Loveland, Colorado, United States La Quinta Inn & Suites Full time

    Position Overview:The Front Desk Agent plays a crucial role in the daily operations of La Quinta Inn & Suites. This position is essential for ensuring a welcoming atmosphere for guests and maintaining high standards of service.Key Responsibilities:Support the General Manager in overseeing daily hotel functions.Delegate tasks to department leaders and monitor...

  • Guest Services Coordinator

    3 weeks ago

    Loveland, Colorado, United States On The Border Full time

    Exciting Opportunity for a Host/Hostess at On The Border Mexican Grill & CantinaCompensation: Up to $20 per hourAre you a charismatic individual with a passion for hospitality? At On The Border Mexican Grill & Cantina, we pride ourselves on creating memorable dining experiences. As a Host/Hostess, you will play a vital role in welcoming guests and ensuring...

  • Guest Service Representative

    3 weeks ago

    Loveland, United States Nothing Bundt Cakes Full time

    Benefits: 401(k) Employee discounts Opportunity for advancement Paid time off Training & development At Nothing Bundt Cakes, we refer to our guest services representatives as Joy Creators! A Joy Creator sweetens up the place, setting the mood and mak Guest Service, Representative, Service, Guest, Restaurant, Retail

  • Guest Services Coordinator

    3 weeks ago

    Loveland, Colorado, United States On The Border Full time

    Exciting Opportunity for a Host/Hostess at On The Border Mexican Grill & CantinaCompensation: Up to $20 per hourAre you a people person? We are looking for an enthusiastic individual to be the face of our restaurant, where your friendly demeanor and engaging personality will create memorable experiences for our guests.Key Responsibilities:Greet and welcome...

  • Guest Services Team Member

    4 days ago

    Loveland, Colorado, United States AEG Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Guest Services Team Member to join our team at the Events Center. As a key member of our Guest Services team, you will be responsible for providing exceptional customer service to our guests, ensuring a safe and enjoyable experience for all.Key ResponsibilitiesProvide friendly and helpful...

  • Guest Service Representative

    3 weeks ago

    Loveland, United States Nothing Bundt Cakes #279 Part time $16

    Job DescriptionJob DescriptionBenefits:401(k)Employee discountsOpportunity for advancementPaid time offTraining & development At Nothing Bundt Cakes, we refer to our guest services representatives as Joy Creators! A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. Youll get to play party...

  • Guest Services Team Member|Part-time |Blue Arena

    2 months ago

    Loveland, United States AEG Full time

    In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. Overview Guest Services Team Member to include usher, ticket taker, guest services desk, suite attendant, and greeter The Guest Services Team Member position will make a starting hourly wage...

  • Guest Services Team Member|Part-time |Blue Arena

    2 months ago

    Loveland, United States Oak View Group Full time

    Overview: Guest Services Team Member to include usher, ticket taker, guest services desk, suite attendant, and greeter The Guest Services Team Member position will make a starting hourly wage of $15.00/hour Benefits for PT roles: 401(k) savings plan and 401(k) matching. Also, OVG provides part-time, seasonal, and internship employees with one hour of...

  • Guest Relations Coordinator

    4 weeks ago

    Loveland, Colorado, United States On The Border Full time

    Exciting Opportunity for a Host/Hostess at On The Border Mexican Grill & CantinaCompensation: Up to $20 per hourAre you the welcoming face that makes every guest feel special? At On The Border Mexican Grill & Cantina, we pride ourselves on creating memorable dining experiences. As a Host/Hostess, you will play a vital role in our mission to bring people...

  • Guest Advocate

    7 days ago

    Loveland, United States Target Full time

    Target - 1725 Rocky Mountain Ave [Retail Cashier / Customer Service / Team Member] As a Guest Advocate at Target, you'll: Create a welcoming experience by authentically greeting, every guest every time; Make a connection with guests by engaging in friendly and genuine conversation throughout each transaction; Welcome guests into self-checkout and provide...

  • Customer Service Representative

    2 weeks ago

    Loveland, Colorado, United States Chuze Fitness Full time

    Job Summary:Chuze Fitness is seeking a highly motivated and customer-focused individual to join our team as a Team Member. As a Team Member, you will be responsible for providing exceptional hospitality experiences for our members and guests.Key Responsibilities:Member Services: Greet and welcome members and guests, provide assistance with membership...

  • Event Service Specialist

    3 weeks ago

    Loveland, Colorado, United States Oak View Group Full time

    Job SummaryThe Oak View Group is seeking a highly skilled Banquet Server to provide exceptional hospitality to our guests in a fast-paced, high-volume environment. As a key member of our events team, you will be responsible for delivering fine dining level food and beverage service to our clients and their guests.ResponsibilitiesRead and understand Banquet...

  • Customer Service Representative

    4 days ago

    Loveland, Colorado, United States Wingstop Restaurants Full time

    Deliver World Class Service at WingstopAs a Guest Service Team Member at Wingstop, you will be the face and voice of our brand, providing authentic, positive, and genuine experiences for our guests. Your responsibilities will include:Greeting guests and interacting with them in a friendly and welcoming mannerAnswering phone calls and taking ordersDelivering...

  • Shift Manager

    3 days ago

    Loveland, Colorado, United States Wendy's Full time

    About the RoleAs a Shift Manager at Wendy's, you will be responsible for delivering exceptional customer service and ensuring a positive experience for our guests and crew members. You will work closely with the General Manager to create and maintain a culture of engaged employees and contribute to the success of our restaurant.Key ResponsibilitiesProvide...

  • Customer Service Representative

    3 days ago

    Loveland, Colorado, United States Freddy's Frozen Custard & Steakburgers Full time

    Freddy's Frozen Custard & Steakburgers is seeking a dynamic and enthusiastic Team Member to join our ColdLine team. As a key member of our team, you will be responsible for delivering exceptional guest service, preparing frozen custard treats, and maintaining a clean and welcoming dining area. If you are a team player with a passion for providing outstanding...

  • Service Manager

    2 days ago

    Loveland, Colorado, United States Sprouts Farmers Market Full time

    Job SummaryWe are seeking a highly motivated and experienced Service Manager to join our team at Sprouts Farmers Market. As a Service Manager, you will be responsible for leading our front-end operations and ensuring that our customers receive exceptional service. You will be the face of our store, and your leadership skills will be essential in driving...

  • Customer Service Associate

    4 weeks ago

    Loveland, Colorado, United States Freddy's Frozen Custard & Steakburgers Full time

    Freddy's is in search of enthusiastic Team Members for the ColdLine (cashier & custard preparation) role, dedicated to providing a delightful blend of enjoyment, exceptional cuisine, and genuine hospitality.As a ColdLine Team Member, you will be the first point of contact for guests, offering them a taste of our signature Freddy's hospitality. Your...

Guest Service Manager

4 months ago

Loveland, United States Stonebridge Companies Full time

City, State:

Loveland, Colorado

The purpose of a GUEST SERVICES MANAGER is to consistent deliver results that contribute to overall success of the hotel and the department by accomplishing performance objectives linked to revenues, business effectiveness and efficiencies and delivering exemplary customer service.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Works with the hotel General Manager to achieve and exceed guest satisfaction scores in all areas of the hotel.Responsible for satisfaction scores for the front desk operations. Addresses any deficiencies in the area immediately.Works with the corporate training department to develop action plans as necessary to achieve expected guest satisfaction scores.Effectively trains guest service agents on proper front desk procedures.Recruits, interviews and selects, in conjunction with the General Manager, the most qualified candidates for front desk positions.May prepare weekly schedules for front office staff.Address performance deficiencies of front office staff through coaching and disciplinary actions.Complete performance evaluations for front office staff timely.May be responsible for posting weekly guest satisfaction scores for hotel associates to see and review.Ensures guest service agents are in compliance with clean, neat uniforms and name badges. Required reports are timely and of a quality that can be shared with corporate. Rates are accurate and monitored daily. Is proficient at managing inventory in the property management system. Frequently meets with and reviews work generated by the night auditor. Maintains regular attendance and is consistently on time.Maintains high standards of personal appearance and grooming, which include compliance with the dress code.Performs any other duties as requested by supervisor.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the position.

DESIRED COMPETENCIES, WORK SKILLS, AND KNOWLEDGE

To perform the job successfully, an individual should demonstrate the following competencies. Other competencies not listed may be required for specific positions. The requirements listed below are representative of the knowledge, skills, and/or abilities required.

Associate demonstrates ORGANIZATIONAL SUPPORT

Observes and adheres to safety and security procedures, promoting a safe work environment. Ensures new hires complete new hire orientation.

Associate demonstrates INITIATIVE

Seeks out new assignments and assumes additional duties when necessary.Able to reach effective solutions, poses good questions, consults helpful resources, and does not stop at the first answer he/she comes across.

Associate demonstrates exemplary DEPENDABILITY / RELIABILITY

Can be relied upon regarding task completion and follow up.Ensures work responsibilities are covered when absent.

Associate demonstrates ACCOUNTABILITY for their job performance

Takes ownership of all work performed and communicated. Completes tasks on time or notifies appropriate person with an alternate plan.

Associate demonstrates acceptable PRODUCTIVITY standards

Organizes resources, performs tasks, and coordinates with other functions to most effectively and efficiently perform work responsibilities and accomplish objectives on a timely basis. Assists department in exceeding productivity standards.

Associate demonstrates effective PROBLEM SOLVING

Identifies and resolves problems in a timely manner, using intuition and experience to complement data. Gathers and analyzes information skillfully.

Associate demonstrates WORKPLACE RESPECT to all associates

Demonstrates knowledge of EEO policy and promotes a harassment-free environment.Shows respect and sensitivity for cultural differences.Able to build morale and group commitments to achieve goals and objectives.

Associate demonstrates effective ORAL /WRITTEN COMMUNICATION

Practices attentive and active listening with all employees. Listens without interruption and gets clarification.Actively participates in meetings, contributing ideas to improve the company. 

Associate demonstrates excellent CUSTOMER SERVICE SKILLS

Solicits customer feedback to improve service.Personally demonstrates a commitment to customer service by anticipating and responding promptly to guest needs.

Associate demonstrates effective FINANCIAL MANAGEMENT skills

Monitors and controls labor costs.Seeks approval for overtime, if required.

Associate effectively MANAGES PEOPLE

Provides regular performance feedback and proactively addresses performance concerns of staff.Develops staff so that successful customer service scores are achieved.

EDUCATION AND EXPERIENCE REQUIREMENTS:

Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

QUALIFICATIONS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.Ability to write routine reports and correspondence.Ability to speak effectively before groups of customers or employees of organizationAbility to calculate figures and amounts such as discounts, interest, commissions, and percentages.Ability to interpret and perform basic computer functions. Knowledge of Outlook, Word, and Excel.

SUPERVISORY RESPONSIBILITIES

Position has supervisory responsibilities of front office staff.

WORK ENVIRONMENT

The work environment normally entails the following:

Indoor work environmentMinimal to moderate noise levels consistent with hotel environment

PHYSICAL DEMANDS:

During the course of performing the physical demands of this position, associates are expected to observe and adhere to safety and security procedures, promoting a safe work environment. 

The physical activity normally entails the following attributes.

Position is expected to:

Stand more than 2/3 of the timeWalk less than 1/3 of the timeSit less than 1/3 of the timeLift up to 15 lbs less than 1/3 of the time.Push / pull up to 15 pounds.


Our company does not discriminate against its associates or applicants because of race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability or medical condition. Equal employment opportunity will be extended to all persons in all aspects of the employer-associate relationships, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall and termination. Every reasonable accommodation will be made for disabled associates.

Resumes and applications for employment will be evaluated on the basis of qualifications to meet the requirements of the position and ability to perform the requirements of the position.