Client Success Specialist

4 weeks ago

Utah County, United States PVcase, UAB Full time

What you'll do...

Our company is seeking to hire a Client Success Specialist to help support our growing client base. Your responsibilities will include client support tasks such as answering client questions/requests, troubleshooting issues, writing bug and feature request tickets, managing client data requests, software testing, and other tasks to maximize our Client Success efficiency. You will help own higher levels of client support such as new user training calls, quarterly account reviews, and larger-scale implementations. Our team is entirely remote, so you may work from anywhere, but you must be located in New York, New Jersey, Massachusetts, North Carolina, Florida, or Texas.

To be successful in this role, you will need to have strong communication and interpersonal skills, good attention to detail, as well as the ability to efficiently complete tasks and thrive in an environment with minimal oversight.


Responsibilities

  • Perform new client onboarding tasks such as kick off call, software training, account creation, data integration
  • Build product expertise to help consult with clients on workflows/make recommendations based on client needs
  • Help serve as the voice of the customer through surfacing client feedback and pain points and by creating bug and feature request tickets.
  • Build relationships with clients and ensure they are seeing value through quarterly business reviews, issue management, etc
  • Manage renewals and overcome objections
  • Provide support to clients, including fielding basic client emails, questions, and managing communications using Zendesk
  • Write user documentation as the platform is updated and ‘Release Notes’ for new version releases and other ad-hoc projects as needed


To be successful in this role, you will need:

  • 3+ years of experience in a customer-facing role within a SaaS business (Customer success, account management, etc.)
  • Excellent verbal and written communication skills in English. Bilingual a plus
  • Strong attention to detail and be a quick and proactive learner with a hands-on mentality
  • Bias for action and strong customer focus
  • Creative problem-solver with consultative account management approach
  • Detail-oriented task management skills and ability to stay organized and prioritize across a wide variety of tasks and initiatives
  • Strong experience retaining and expanding accounts
  • Builds relationships effectively with internal and external stakeholders
  • Comfort navigating software and new technology
  • Ability to work effectively with different internal teams and clients in a decentralized team environment
  • Ability to organize and prioritize across a wide variety of tasks and initiatives
  • The desire to work in a small and growing team
  • Experience in renewable energy or GIS preferred, but not required

About Us
PVcase focuses on building advanced solar design and site selection solutions while fighting climate change through software. Our state-of-the-art tools, embracing the latest in technology, provide our customers with convenient features that significantly improve project speed, precision, and ROI.

After PVcase’s acquisition of Anderson Optimization in 2023, we jointly stand as a global solar technology company, boasting a diverse and talented workforce of over 250+ professionals who serve customers in more than 70 countries. Following our Series B funding success, which saw us secure $100 million in funding, we are proud to have reached a remarkable total investment sum of over $123 million. This significant financial backing solidifies our leadership and vision in the industry.

Our commitment, however, goes beyond technology. We believe in nurturing the growth and well-being of our employees, recognizing that health and happiness are crucial to the prosperity of our company.

Come join our growing team to make a difference in accelerating the deployment of renewable energy.


Benefits
  • $60,000/year
    • Salary range is based on years of experience, experience in industry, and relevant skill set
  • 401(K) + 4% Match.
  • Medical, dental, vision.
  • No vacation limit, minimum 3 weeks.

  • While this role is fully remote, candidate must be located in one of the following US States:

    • Massachusetts

    • New York

    • New Jersey

    • North Carolina

    • Florida

    • Colorado

    • Utah

    • California

    • Texas

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