Team Lead

4 weeks ago

Miami, United States FBMC Benefits Management Full time
Job DescriptionJob Description

Are you a friendly, customer-focused professional in South Florida with a passion for service? This is an In-Office opportunity so if you enjoy working with people making a difference, this position is for you At FBMC, we provide best in class service and empower our teams to be solutions oriented, proactive, enthusiastic and embrace our values of being honest, respectful, accountable, inclusive, and responsive. If this sounds like the opportunity that you've been looking for, apply today.

Our Story...

FBMC Benefits Management Inc. is a privately held, employee-owned company that provides comprehensive employee benefits management and consulting. Our mission is to Protect our clients by designing and delivering Innovative employee benefits with provable Quality results. For more than 40 years, we have sought to develop an understanding of our clients' and their workforce's needs and provide products that are not only high quality but easy to use and understand. We embrace giving back to our clients and their communities, which is why we donate 1% of our revenue for the year to charitable organizations such as community-based food banks, the American Cancer Society, March of Dimes, Ronald McDonald House, and ElderCare Services.


Candidate must have excellent people skills and be able to work in a customer focused environment. If you enjoy providing high level customer service and helping others, this position is for YOU


Position Summary: The Team Leader provides oversight of Account Representatives and provides day to day support for members and clients to ensure client service experience is best in class. Under direction of Account Executive or Senior Account Manager, they will execute tasks for implementation of new business opportunities.

Essential Job Duties and Responsibilities:

  • Under limited direction of Account Executive or Account Manager, supports the execution of client
    enrollment, project management and field enrollment coordination functions. Obtaining necessary
    census and carrier materials for training and implementation; may be called upon to act as benefit
    educator or enroller during client meetings.
  • Gathers claim data from carriers on a monthly, quarterly or annual basis, dependent on scope of
    service and products supported by FBMC, and inputs into reportable format identifying areas of
    concern and trends for Account Managers and Account Executives; may be asked to support client
    delivery.
  • In collaboration with the Market Resources Department, assist in obtaining and evaluating carrier and
    vendor quotes and the RFP process to ensure materials are prepared in accordance to client needs.
  • Assists in preparation of client deliverables, including stewardship reporting, client cadence
    communication pieces, RFP responses, renewal presentations, proposals, scope of work reviews, and
    other assigned documents in accordance with FBMC process and procedure and client scope of work.
  • Ensures timely, professional servicing of client accounts and deliverables documenting interactions in
    designated CRM and supports project management and client cadence management in CRM and
    project management tools with accurate and timely updates.
  • Leads training for Service Center Agents or external vendors for enrollment and benefit education for
    members.
  • Provides assistance and educate employees on benefit programs to include Medicare, medical, and
    other employee benefit programs supported by FBMC.

This Job Description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions and perform any other related duties as may be required by the Manager.

Required Skills and Abilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Demonstrated customer service skills with the ability to communicate both verbally and in writing in a
    clear and concise manner
  • Experience in working in a fast-paced environment and handling pressure situations with
    professionalism and tack
  • Demonstrated problem solving skills, including attention to detail, analytical thinking and decisiveness
  • Strong numerical skills
  • Excellent organization skills - able ability to prioritize work, manage multiple projects, follow-through,
    and meet deadlines
  • Excellent interpersonal skills to work independently and collaboratively with team members and others
    of varying backgrounds and skill levels
  • Must exhibit a positive attitude and be an example of leadership to others in the area of problem solving, teamwork, interpersonal relationships, and commitment to FBMC's mission, vision, and values

Minimum Educational and Experience Requirements:

  • Highschool Diploma/GED
  • Minimum 5 years of experience in in the fields of employee benefit insurance, claim coding, data or
    technology systems or medical office
  • Possession and maintenance of a valid State Life/Health 2-15 license is required.
  • Working knowledge of employee benefits programs to include consulting in medical, dental, vision, life,
    disability, and other worksite related individual and group products, technology systems and industry
    vendors.
  • Proficiency in Microsoft Office Suite products, web based and Customer Relationship Management
    (CRM) applications and ability to learn new technology platforms quickly.
  • Bilingual candidates preferred.

ARE YOU READY TO JOIN OUR TEAM? APPLY TODAY

FBMC Benefits Management Inc. is an Equal Opportunity Employer. It is the policy of FBMC Benefits Management to comply with all laws regarding employment. We believe that all persons are entitled to equal employment opportunity regardless of race, color, religion, sex, national origin, age, disability, marital status, genetics, veteran status, or sexual orientation. In compliance with the provisions of all federal and state civil rights laws, every effort will be made to employ and promote the most qualified individuals without regard to the above factors. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



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