Polo Lounge Food Runner

2 weeks ago

West Hollywood, United States Dorchester Collection Full time
Position Overview

We care about your career and are known for having the absolute best people in the industry. When you join us as a Food Runner you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

What you'll get

As a Food Runner at The Beverly Hills Hotel, here are just some of the great benefits you will receive: 

• Complimentary stays with breakfast included in all 9 Dorchester Collection hotels – stay once a year at each hotel

• 50% off at bars and restaurants within all of our Dorchester Collection hotels

• World class development opportunities (Service Excellence Training, Diversity Equity Inclusion & Belonging Trainings, Monthly Lunch & Learns)

• Social events throughout the year, including Quarterly Employee Appreciation Day events, Quarterly Employee Awards, Annual End of Year Gala

• Free Meals on Duty OR Workday Lunches in the form of a prepaid contactless card

• Exclusive Access to a discount platform featuring 1000s of retailers

• Competitive Medical, Dental, Vision Benefit

• Competitive retirement scheme

As a Food Runner at The Beverly Hills Hotel, your compensation will be $21.00 per hour.

What you'll do

You’ll love what you do and take pride in delighting our guests:

A day in the life of our Food Runner… it demands high levels of energy in order to keep up. They need consistency even though the days are never alike; and creativity to tackle daily adventures. Listing all of the tasks that our Food Runners accomplish would be lengthy but the list below is essential to know.

• Our Food Runners are responsible for ensuring all orders are correct and in perfect presentation before running them to the correct table for our guests. This will include, communicating with the servers and culinary team, and makings sure the order is exact to the ticket provide by the servers, all to ensure our guests receives nothing but the best experience.

• Sometimes our guests have special requests involving dietary restrictions, table top preferences and even special occasions. Most of these requests are fulfilled by our Food Runners

• Our hotels are truly luxury hotels. This requires preventing and correcting the imperfections and blemishes that tend to come up. Our Food Runners are relied upon to report these and work with several other positions to correct.

• Communication is what keeps our departments running perfectly. Our Food Runners must communicate with other departments and extended hotel team in order to ensure the alignment remains.

The items shared are essential. However, to ensure consistency, our Food Runners are provided with specifics on how we care for their department and our hotel.

While performing the duties of this job, the employee is regularly required to talk, and hear. The employee frequently is required to walk and stand for up to 8 hours. Ability to bend, stoop, crouch, use hand, finger and wrist dexterity. The employee must regularly lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception and the ability to adjust focus.

Due to the nature of the hospitality industry, employees are required to work varying schedules, including weekends and holidays, to accommodate the business and demands of the hotel.

The items shared are the essence of a day in the life of a Food Runner, but we’ll make sure you are provided with specifics on how we care for our hotel

What you'll bring

• You’ll bring your unique personality and passion to the role and the team.

• You have a talent and commitment to service excellence and creativity

• Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.

• English is the primary language used in our hotel. You can comfortably communicate in this language.

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