Customer Service Officer

1 month ago

Milton, United States holcim Full time

About this role

About Holcim

Holcim is a global leader in innovative and sustainable building solutions. We are dedicated to enabling greener cities, smarter infrastructure, and improving living standards around the world. Sustainability is at the core of our strategy, as we strive to become a net-zero company with our people and communities at the heart of our success. Our journey is made possible by our 70,000 talented individuals worldwide, all passionate about building progress for people and the planet across our business.

Our people are at the core of everything we do and are the reason for our success. Our people are driven by the desire to find better ways to build. They embrace innovation and improvement with a pioneering spirit and work as trusted partners to create better solutions and experiences for customers, communities, and colleagues.

We are currently looking for Customer Service Officers for our Milton Head Office.

What's in it for you?

A range of employee discounts Access to mental and physical wellbeing initiatives Learning and Development programs as well as career progression Recognition and service awards

About the role

In this role, you will be joining a well-established team who provide Customer Service support to our fantastic clients. Working in a fun environment you will be dealing with a wide range of people from labourers to project managers which combine inbound enquiries and outbound order confirmations.

Key responsibilities:

Handle customer enquiries promptly and courteously and advise of any delays Process customer orders in an accurate and timely manner Maintain regular and effective communication with both sales and production staff Escalate any customer issues that you are unable to resolve to the appropriate department/manager Liaise with despatchers as necessary to effectively reduce costs whilst maintaining optimum service levels to customers Ensure full knowledge and compliance with the Allocation Procedure Manual Consistently improve on processes Duties may be varied from time to time consistent with the employee's training and skills and such varied duties are to be performed to standards that will be specified as required Liaising with the Operation and Scheduling teams to ensure our customer's requirements are understood and met in a timely manner Be the main point of contact for customers and employees

Skills and experience required:

Previous experience in a customer service similar role Be comfortable working in a fast-paced environment and be comfortable talking on the phone with customers, often taking 50-100 calls a day Available to work shifts starting between 5:30am and 8am and finishing from 3:30pm to 6pm Strong written and verbal skills with the ability to clearly communicate openly and effectively with customers and stakeholders at all levels Excellent problem-solving & conflict resolution skills are essential Have excellent attention to detail & high-level proficiency in Google & MS Office

It would be great if you have experience in concrete, however it's not essential as full training is provided in ordering systems, product knowledge & mixes.

Holcim People

Holcim people are passionate about finding better ways to build. They embrace innovation and improvement with a pioneering spirit. They work as trusted partners, creating better solutions and experiences for their customers, communities, and colleagues.

We offer an inclusive environment, where our people feel comfortable bringing their authentic self to work. We offer a high-performance workplace empowering problem solvers, creative thinkers and innovators to seek combined perspectives and voice opportunities to go further and faster.

Our workplace is a safe environment where individuals can be themselves and where we promote a diverse workforce. We are an equal opportunities employer, making no distinction on the basis of race, national origin, gender, gender identity, sexual orientation, disability or age.

People are treated fairly at work – respecting and supporting human rights and non-discrimination. This is rooted in the values and standards set out in the Holcim Code of Business Conduct.

  Holcim will not accept unsolicited resumes from third party recruiting agencies in response to job postings.

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