Server Assistant

2 months ago

Denver, United States Gin & Luck Full time
Server Assistants assist in all aspects of FOH, including running food and drink, clearing tables, and greeting guests. Server Assistants will also maintain server stations and assist the kitchen in communicating with the floor and the bar.

 
Duties and Responsibilities 


  • Show up for your shift on time and ready to work, dressed appropriately and with any tools pertaining to your position.
  • Check in with your teammates and the MOD upon arrival and before leaving to see if you can do anything for them. 
  • Provide a strong sense of knowledge and Hospitality to our guests and your teammates.
  • Cultivate a comprehensive knowledge of the food and beverage items and their preparation in all active spaces within the building. 
  • Communicate 86s to all staff, including hosts, bartenders, servers, managers, and anyone else, in all space in the building. 
  • Report all guest complaints to management immediately and follow our five steps for navigating guest complaints. Every negative comment/experience will be addressed by a manager so that no customer leaves unhappy. 
  • Maintain constant communication with kitchen expo or MOD.
  • Perform table and bar top maintenance throughout the service, including crumbing, refilling guests’ water glasses, clearing, and resetting.
  • Maintain constant communication with host to stay ahead of where resetting will be needed or large party tables formed.
  • Monitor restaurant and kitchen flow regarding timeliness during service and assist when and where necessary.  
  • Comply with sanitation standards and procedures according to health and legal regulations.
  • Complete weekly cleaning duties, in addition to opening and closing duties.
  • Be up to date on Slack, with particular attention to the Announcement Board and the Server, Pre-Shift, and Product Updates channels, before you arrive for your shift.
  • Maintain a reasonable response time for all Slack communication: a minimum of an answer to any correspondence before your next shift.
  • Focus on always continuing your education and into all facets of our operations, be it the Bar, Kitchen, Service, Coffee, and Tea programs.
  • Maintain a reasonable schedule with flexible availability, including early mornings or late nights, holidays, and time for All Staff meetings and tastings. 
  • The employee is responsible for getting a shift covered if they cannot report to a scheduled shift (apart from sick reasons). If they cannot report to a shift and have exhausted all options for coverage, they must contact their supervisor to problem solve no less than 8 hours prior to their scheduled in time.
  • Know and execute the service expectations outlined in the service manual.
  • Act in a professional manner and represent Gin & Luck graciously whether you are in house, traveling, or at another local establishment.
 
Demonstrate the Core Values of Gin & Luck:


  • Curiosity: We learn and improve through active observation and creative problem solving. 
  • A.B.K.: We anticipate, prepare and execute with intention 
  • Pursuit of Excellence: We will forever be chasing excellence, even when we sometimes fail. It is a pursuit without end 
  • Contagious Joy: When we're having fun, it emanates out and influences our work and the people around us 
  • Connection: We build relationships through intuition, empathy, and transparency 
 
 
Reporting Structure

  • Server Assistant reports to the Lead Servers and the FOH Department Head, other Department Heads, and the property General Manager.
  • Server Assistant works in tandem with the other server assistants and the rest of the front of house staff.
 
Compensation and Benefits

  • $xx/hr plus a point percentage of the full house tip pool, based on hours worked per shift
  • Pre-tax transit benefits (in applicable locations)
  • One fair wage
    • High hourly for tipped employees
    • Tipped out BOH (where applicable)
  • Gin & Luck Medical Benefits
    • Health, Dental, Vision
    • Free Life Insurance
    • Optional 401k
    • PT employment benefits
  • Cultural Alignment among staff
    • Fun
    • Growth Oriented
    • Personal Ownership
    • Career driven
    • Team Minded
    • Inspired 
    • Proud
    • People First Company
  • Educational Opportunities
 
Physical Demands


  • The physical demands for this position are seeing, hearing, speaking, reaching, frequently lifting up to 25 pounds, occasionally lifting up to 50 pounds, sitting, standing, for 4 to 8 hours, bending, and moving intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations.
The duties of this position may change from time to time. Gin & Luck reserves the right to add or delete duties and responsibilities at their discretion. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive. 

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