COBRA Specialist

Position Summary/Objective

The COBRA Specialist - Call Center Representative supports and services clients as well as COBRA participants for whom OneSource Virtual contracted to provide COBRA Administration

Essential Functions/Duties/Responsibilities

Provides professional and timely service to internal and external customersEffective communication skills via telephone, email and in-personParticipates in new business implementation processProvides accurate and timely responses to all inquiriesProcesses qualifying events, participant terminations and updatesResolves COBRA administration service issues with internal staff and outside VendorsAdvises COBRA participants of regulatory requirements regarding grace periods, processes, etc.Processes premium paymentsProcesses all incoming and outgoing COBRA-related correspondenceMeets or exceeds all performance standardsParticipates in Open Enrollment planning and implementationAssumes other duties as assigned by Manager

Competencies

Analytical skillsAttention to detailCustomer service experienceAbility to multi-taskProfessional communication skillsAbility to work independentlyFlexibleAbility to make decisions utilizing sound judgmentMust value and promote team spirit, have outstanding interpersonal skill set; exhibit professionalism within the workplace; maintain punctuality and adherence to set schedule; have solid research and follow-up skills.Must be able to cope in fast-paced, demanding environment and manage sensitive, confidential issues

Supervisory Responsibility

This position has no supervisory responsibilities

Qualifications and Experience

High School Diploma Required1-2 years of related experience and/or trainingCustomer Service experience preferredMust have knowledge of COBRA; knowledge of federal regulationsProficient PC Skills (Microsoft Office, Outlook, HRIS, etc…)

Preferred Skills

Bilingual, Spanish preferredBachelor’s Degree preferred

#LI-REMOTE

You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.

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