Member Service Representative or Senior

Found in: Talent US C2 - 2 weeks ago

Greeley, United States Ent Credit Union Full time

Company Description

Ent Credit Union exists to improve the financial quality of life of the people we serve. This mission drives us every day, but we are more than our mission. We're also individuals using our unique abilities to make our organization, and the communities we serve, better than they were yesterday. We're a not-for-profit that puts people above profits and actively invests in our community. Our rapidly growing team is expanding our reach to serve more people throughout Colorado. To spread our mission far and wide, we need people like you. If you're interested in a paycheck with a purpose, apply with us today. Our people make the difference, and we truly believe you are our greatest asset.

Job Description

The primary purpose of this position is to provide superior member service; driving member satisfaction and retention by helping members take full advantage of Ent's full range of products and services. This is accomplished through accurate and professional member transactions, enhanced member awareness of existing products and services, and timely product or service referrals. Additionally responsible to understand and comply with credit union policies and procedures, as well as financial regulations to include BSA (Bank Secrecy Act) and CFPB (Consumer Financial Protection Bureau). The Member Service Representative must excel in service, quality communication, product knowledge, and accuracy while meeting all service, performance and safety standards.

Essential Functions

Providing quality member service through accurate and professional face to face member transactions to include new member account creation, account file and card file maintenance, and basic Service Center Control Manual procedures. Accountable for meeting member needs through maintaining a strong knowledge of products and services available to members, regularly providing referrals to such products and services in all areas including, but not limited to lending, investments, electronic banking, wealth management, and business banking. Responsible for complying with safety and service standards defined in the Credit Union's Policies and Procedures documents, as well as financial regulations to include, but not limited to, BSA (Bank Secrecy Act) and CFPB (Consumer Financial Protection Bureau). Responsible for meeting job training requirements. Responsible for maintaining a cash drawer following procedures defined in the Credit Union's Cash Control Policy. Bank Secrecy Act: Remains cognizant of and adheres to Ent policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Qualifications

Minimum Formal Qualifications for this Position

Member Service Representative:

High School Diploma/G.E.D. or Equivalent. 6+ months of customer service and cash handling experience required. Sales experience. preferred.

Member Service Representative Senior:

High School Diploma/G.E.D. or Equivalent. Member Relationship, Customer Service New Account, or equivalent training. 1+ years' customer service, sales, or other related experience required 1+ years' financial institution experience is required. 6+ months of cash handling required.



Technical or Specialized Knowledge/Skills:

Enthusiastic attitude regarding helping our community. Strong emphasis on member service and offering appropriate cross-sell/upsell opportunities to the member. Strong attention to detail and accuracy of all transactions is of critical importance. Professional and courteous communication skills are of critical importance. Proficient in basic math (addition, subtraction, multiplication, and division). Comfortable handling physical money with a high level of accuracy with members directly. Exposure to Microsoft Outlook and web-based transactional systems to complete day-to-day member requests. Able to use 10-Key by touch is preferred.


Certifications Required:

None

Environmental, Physical, and Psychological Requirements

Standing - Occasionally Walking - Occasionally Sitting - Frequently Lifting - Rarely (40 Lbs) Carrying - Rarely Pushing - Rarely Pulling - Rarely Balancing - Rarely Stooping - Rarely Kneeling - Rarely Crouching - Rarely Crawling - Rarely Reaching - Occasionally Handling - Occasionally Grasping - Occasionally Feeling - Occasionally Talking - Frequently Hearing - Frequently Repetitive Motions - Frequently Eye/Hand/Foot Coordination - Occasionally Noises louder than normal speaking volume - Occasionally Temperature Changes - Rarely Atmospheric Conditions - Rarely

Additional Information

The hourly range for the following positions:

-Member Service Representative - $19.91 – $21.99 (S10).

-Member Service Representative Senior - $21.16 - $25.83 (S11). 

Final compensation for this position will be determined by various factors such as relevant work experience, specific skills and competencies, education, certifications, and internal pay equity.

This position is eligible for an incentive plan.

This position is eligible for a bilingual (Spanish) stipend.

We anticipate this position to close on 4/19/2024. Please submit your application at your earliest convenience to be considered.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's

legal duty to furnish information.

  • Sales Representative

    Found in: beBee jobs US - 1 week ago

    Greeley, Colorado, United States JBS Full time

    Position at JBS Carriers, Inc. JOB DESCRIPTION Position Title: Sales Representative Department: Logistics Location: Greeley, CO Reports to: Sales Director ESSENTIAL DUTIES AND RESPONSIBILITIES: Network with customers, vendors and company employees at all levels and locations as needed. Responsible for prospecting, growing and retaining customer base,...

  • Outside Sales Representative

    Found in: Appcast Linkedin GBL C2 - 5 days ago

    Greeley, United States Insight Global Full time

    Door to Door Sales RepresentativeGreeley, CO or Brush, COBase salary is $55k with OTE ~$85-100k.Must-haves Previous outside sales experienceA valid driver's license, car insurance, a satisfactory driving record, and the use of a reliable personal vehicle Plusses Bilingual - Spanish speaking Day-to-Day An employer in Colorado seeks an Outside Sales...

  • Patient Eligibility Representative

    2 days ago

    Greeley, United States Centauri Health Solutions Full time

    Centauri Health Solutions provides technology and technology-enabled services to payors and providers across all healthcare programs, including Medicare, Medicaid, Commercial and Exchange. In partnership with our clients, we improve the lives and health outcomes of the members and patients we touch through compassionate outreach, sophisticated analytics,...

  • Outside Sales Representative

    1 week ago

    Greeley, United States Vero Networks Full time

    Job DescriptionJob DescriptionJob Summary:The Outside Sales Representative will join VERO Network on a full-time basis.  VERO is focused on becoming a market leader in the fiber to the premise industry and this position will directly impact the Company’s overall success. Your goal will be to help connect to the communities we serve by offering...

  • Social Services Specialist

    2 weeks ago

    Greeley, United States Fairacres Manor Full time

    Job DescriptionJob DescriptionAre you a person who believes in providing great care? Do you believe in having a positive impact on other people's lives? Are you a team-player, quick-thinker, and ready to be a part of an organization that supports your growth?WHAT WE'RE ABOUTWe believe care goes beyond a medical chart. With kindness and integrity as...

  • Social Services Specialist

    3 hours ago

    Greeley, United States Fairacres Manor Full time

    Job DescriptionJob DescriptionAre you a person who believes in providing great care? Do you believe in having a positive impact on other people's lives? Are you a team-player, quick-thinker, and ready to be a part of an organization that supports your growth?WHAT WE'RE ABOUTWe believe care goes beyond a medical chart. With kindness and integrity as...

  • Donation Services Associate

    7 days ago

    Greeley, United States Discover Goodwill of Southern and Western Colorado Full time

    588 - Associate I, Donation Services Dept Number: Varies - Retail The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations m Retail, Associate, Donation, Store, Continuous, Service

  • Sales & Customer Service Associate

    1 week ago

    Greeley, United States Massage Envy Full time

    Overview: Where Better Careers Begin! Do you have a passion for helping others? At the Massage Envy Greeley franchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an excellent experience and growing our member base to help more people on their wellness journey. ...

  • Service Technician

    3 days ago

    Greeley, United States Peak Rentals Full time

    SERVICE TECHNICIANJob DetailsFull Time / Part Time: Full TimePay Range: $22/Hr - $26/Hr*FLSA Classification: Non-ExemptBusiness Unit: RentalsReports to: Operations ManagerTravel Requirement: Yes*Commensurate with experience Top Tier Benefits Medical, dental, vision, coverage in addition to life and disability insurance plans.Paid Vacation Days and Paid...

  • Service Technician

    2 weeks ago

    Greeley, United States Peak Rentals Full time

    SERVICE TECHNICIANJob DetailsFull Time / Part Time: Full TimePay Range: $22/Hr - $26/Hr*FLSA Classification: Non-ExemptBusiness Unit: RentalsReports to: Operations ManagerTravel Requirement: Yes*Commensurate with experience Top Tier Benefits Medical, dental, vision, coverage in addition to life and disability insurance plans.Paid Vacation Days and Paid...

  • Service Technician

    Found in: Appcast US C2 - 2 weeks ago

    Greeley, United States Peak Rentals Full time

    SERVICE TECHNICIANJob DetailsFull Time / Part Time: Full TimePay Range: $22/Hr - $26/Hr*FLSA Classification: Non-ExemptBusiness Unit: RentalsReports to: Operations ManagerTravel Requirement: Yes*Commensurate with experience Top Tier Benefits Medical, dental, vision, coverage in addition to life and disability insurance plans.Paid Vacation Days and Paid...

  • Director of Nursing

    1 week ago

    Greeley, United States CareerBuilder Full time

    Legend Senior Living is proud to be recognized as a Certified Great Places to Work 5 years in a row ! Meadowview of Greeley is proud to be part of the Legend Senior Living family and we are hiring!A career with us means quality training, plenty of growth and development opportunities and a team that feels like family. Beautiful Environments, Caring...

  • Automotive Service Technician

    1 week ago

    Greeley, United States Yoder Family of Companies Full time

    Job DescriptionJob DescriptionDo you want to be a part of a positive and hardworking culture?Look no farther, come join Weld County Garage!OPPORTUNITY FOR A SIGN ON BONUS! Who Are We? We are a state-of-the-art automotive company built on strong family values that have been a cornerstone of the community since 1908. Our businesses are dedicated and committed...

  • Occupational Therapist

    2 weeks ago

    Greeley, United States Broadview Health And Rehabilitation Center LLC Full time

    Job DescriptionJob Description$3,000 Sign-On Bonus!Increase Your Pay Even More With Out Mod Comp PlanAre you a person who believes in providing great care? Do you believe in having a positive impact on other people's lives? Are you a team-player, quick-thinker, and ready to be a part of an organization that supports your growth?WHAT WE'RE ABOUTWe...

  • Occupational Therapist

    3 hours ago

    Greeley, United States Broadview Health And Rehabilitation Center LLC Full time

    Job DescriptionJob Description$3,000 Sign-On Bonus!Increase Your Pay Even More With Out Mod Comp PlanAre you a person who believes in providing great care? Do you believe in having a positive impact on other people's lives? Are you a team-player, quick-thinker, and ready to be a part of an organization that supports your growth?WHAT WE'RE ABOUTWe...

  • Foundation Business Support

    Found in: beBee S US - 4 days ago

    Greeley, United States Aims Community College Full time

    Aims Community College actively supports an environment that embraces the College's Mission, Vision, Values, BaJEDI (belonging, justice, equity, diversity, inclusion), and Innovation. The College embraces and seeks to hire individuals who want to be a part of this environment and has the skillsets necessary to be successful in this position. This position...

  • Foundation Business Support

    Found in: beBee jobs US - 5 days ago

    Greeley, Colorado, United States Aims Community College Full time

    Aims Community College actively supports an environment that embraces theCollege's Mission, Vision, Values, BaJEDI (belonging, justice,equity, diversity, inclusion), and Innovation. The College embracesand seeks to hire individuals who want to be a part of this environment andhas the skillsets necessary to be successful in this position.This position...

  • Sales & Customer Service Associate

    Found in: Resume Library US A2 - 1 week ago

    Greeley, Colorado, United States Massage Envy Full time

    Overview: Where Better Careers Begin!   Do you have a passion for helping others? At the Massage Envy Greeley franchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an excellent experience and growing our member base to help more people on their wellness...

  • Legal Assistant

    Found in: beBee jobs US - 2 days ago

    Greeley, Colorado, United States JBS Full time

    Position at JBS USA LEGAL ASSISTANT The Legal Assistant reports to the Director of Legal Operations, and supports the JBS USA Legal Department and Ethics & Compliance Department by providing administrative assistance to the General Counsel and other members of the departments, as needed, with calendaring, expense reports, travel, internal department...

  • Registered Nurse RN Home Health

    1 week ago

    Greeley, United States Banner Health Full time $35 - $50

    Great options and great opportunities. Banner Health has both the stability that comes with success and the values you can be proud to represent. If you’re looking to leverage your abilities – you belong at Banner Health.   Located just 45 minutes north of Denver, Northern Colorado offers trendy restaurants, a thriving retail sector, and endless...