Senior Client Administrator

2 weeks ago

Douglas, United States McKenzie Fox Full time

Job Description

SENIOR CLIENT ADMINISTRATOR | ref.MF13

Our client has an interesting opportunity available for an experienced Senior Client Administrator to join their busy Client Services team.

Reporting to the Senior Manager – Client Services you will support the administration team and act as the primary point of contact for clients.

KEY RESPONSIBILITIES INCLUDE

Managing Client Relationships: You will be responsible for building and maintaining strong relationships with clients and completing the relevant administration.

Coordinating Client Communication: You will act as the primary point of contact for clients and coordinate all communication between all parties. This includes email correspondence, phone calls, and in-person meetings.

Developing and Implementing Client Strategies: You will work closely with clients to develop strategies that align with their goals and objectives.

Providing Technical Support: You will be responsible for providing technical support to clients, troubleshooting issues, and providing guidance on the use of the company's products or services.

Training: You may be responsible for training and assisting with the development of junior members of staff.

SKILLS AND EXPERIENCE

Part or qualified STEP/ICSA or equivalent.

At least 3 years in a TCSP administration environment in managing a client portfolio.

CCH, Viewpoint and Laserfiche would be an advantage but not essential.

A desire to progress your career.

Excellent communication skills.

Able to work under pressure and to strict deadlines.

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