Patient Care Coordinator TEST

1 week ago


Modesto, United States Therapy Partners Group Full time
ESSENTIAL POSITION DUTIES
  • Greets warmly and maintains a friendly, welcoming relationship with all patients and clients, including among others, physicians and physician office staff
  • Clearly communicates with all staff, including clinical and corporate employees, in a friendly and courteous manner
  • Responsible for answering phones and greeting patients with the utmost professionalism and care
  • Schedules new patients and collects all necessary information in order to verify insurance with carrier
  • Accurately and completely enters patient information and demographics into computer system
  • Submits patient insurance information in a timely fashion to ensure benefits are verified before the patient’s initial evaluation
  • Provides patients with an explanation of their benefits and thoroughly answers all questions
  • Calls and confirms new patient appointments
  • Collects co-pays/deductibles and payments prior to patient being seen by provider per established policies and procedures. Inform patient of any outstanding balance and issues receipt when monies are collected
  • Works closely with Billing Department, Physical Therapists and Aide staff to assure smooth patient flow
  • Follow up on “no show” patients on a daily basis
  • Treatment authorization and/or continued treatment Rx follow up
  • Maintains patient confidence and protects operations by keeping information confidential
  • Maintains schedule targets by reporting percentages of arrivals, cancelations, and rescheduled appointments to Regional Administration Manager
  • Maintains physical therapy supplies inventory by checking stock to determine inventory level; anticipating needed supplies and communicating to person in charge or ordering
  • Participates in and adheres to, as required, the HIPAA Policies and Procedures of Therapy Partners Group


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