Client Relations Assistant

2 weeks ago

Woodstock, United States Tufts University Full time
Overview

The Tufts Veterinary Field Service is the largest mobile large animal practice in the Northeast. The ten veterinarians in the section make approximately 4,800 farm calls per year, and tend to over 50,000 cows, 2,500 horses, 1,000 sheep, 1,500 goats, and 500 llamas or alpacas.

The Department of Ambulatory Medicine and Theriogenology (DAMT) is the academic home for the Tufts Veterinary Field Service (TVFS). DAMT promotes the health and well-being of farm and large companion animals through environmentally appropriate husbandry, and population based preventive medical practices and therapies. By modeling evidence-based animal and veterinary care and advising animal caretakers of those principles, we enhance the viability of commercial and private farms and stables, while providing students with practical experience and knowledge. We train professional and graduate students in the prevention, diagnosis and treatment of disease for agricultural animals and horses.


What You'll Do

Join our team as a Client Relations Assistant and be a crucial team member to provide excellent client service to our clientele and high-quality administrative support and services to our staff, faculty, and students. 

As a Client Relations Assistant, under moderate supervision you will:

Manage a complex and frequently changing schedule for a busy multi-species and multi-disciplinary ambulatory practice of 11 clinician road schedules, both in advance and throughout the day, and adjust routes for geographic efficiency and/or availability as needed. Strategically organize multiple schedules to reflect on-going and competing priorities, including accurate daily management of commitments for all TVFS clinicians/faculty client appointments, student assignments, meetings for both clinical and academic obligations, teaching responsibilities, etc. Provide exceptional customer service by answering in-bound calls from clients, including triaging and scheduling routine and emergency appointments. Effectively manage and coordinate veterinarians’ clinical schedules; answer general information calls about clinic services. Schedule and follow-up on farm calls; pre-appointment confirmation of scheduled visits. Take accurate messages for veterinarians and route appropriately.

Manage aspects of practice management software and paper medical records including, but not limited to:

Assist with intake and discharge of patient information.

Preparation of health certificates, Coggins forms, and vaccination certificates.

Communication of laboratory results as requested by records and information from other veterinary facilitiiesUpload lab work and other paper records into electronic patient paperwork, request for services, and discharge orders, as new patients’ medical records for upcoming appointments, as needed/requested. Support office administrative functions, including scanning of documents, filing, screening, and sorting mail and unpacking boxes. Monitoring general TVFS email and responding to client needs in a timely and professional manner. Work collaboratively with other support staff to cross-train and cover busy times of the day, scheduled and unscheduled absences. Duties to cross train include:Packaging and shipping biological samples, and client pharmacy ordersLaundry processingPayment processing in-person and by phoneBilling through practice management softwareProviding estimates for care Other duties as assigned by senior support staff and Practice Administrator.
What We're Looking For

Basic Requirements:

High School Diploma/GED and 2-4 years’ of administrative and practical experience in animal agriculture, veterinary or medical practice Familiarity with veterinary and medical terminology, pharmacology, and animal behavior Demonstrated knowledge of geography of TVFS service area (CT, MA, RI). Proficient computer skills including familiarity with Microsoft Office and the ability to learn the practice management software. Hold a valid U.S. Driver’s License

Preferred Qualifications:

AA/AS degree in Animal Science or Veterinary Technology preferred with 1-3 years related experience. Knowledge and experience with with livestock including:cows, goats, sheep, alpacas, lllamas, pigs, etc
Ability to effectively work independently and as a member of a diverse team of clinical and administrative professionals. Be resourceful and solution oriented. Highly-motivated, self-starter, enthusiastic, genuine, empathetic with a positive professional attitude Exceptional interpersonal and communication skills both in person and by telephone. Ability to work in a focused manner in a busy office environment and adjust priorities on an ongoing basis Demonstrated attention to detail and accuracy in carrying out job duties is required.
Pay Range

Minimum $21.80, Midpoint $25.95, Maximum $30.10
 

Salary is based on related experience, expertise, and internal equity; generally, new hires can expect pay between the minimum and midpoint of the range.

  • Client Relations Assistant

    1 day ago

    Woodstock, United States Tufts University Full time

    OverviewThe Tufts Veterinary Field Service is the largest mobile large animal practice in the Northeast. The ten veterinarians in the section make approximately 4,800 farm calls per year, and tend to over 50,000 cows, 2,500 horses, 1,000 sheep, 1,500 goats, and 500 llamas or alpacas.The Department of Ambulatory Medicine and Theriogenology (DAMT) is the...

  • Client Relations Assistant

    4 weeks ago

    Woodstock, United States Tufts University Full time

    Overview The Tufts Veterinary Field Service is the largest mobile large animal practice in the Northeast. The ten veterinarians in the section make approximately 4,800 farm calls per year, and tend to over 50,000 cows, 2,500 horses, 1,000 sheep, 1,500 goats, and 500 llamas or alpacas. The Department of Ambulatory Medicine and Theriogenology (DAMT) is the...

  • Client Relations Assistant

    2 weeks ago

    Woodstock, United States Tufts University Full time

    Overview The Tufts Veterinary Field Service is the largest mobile large animal practice in the Northeast. The ten veterinarians in the section make approximately 4,800 farm calls per year, and tend to over 50,000 cows, 2,500 horses, 1,000 sheep, 1,500 goats, and 500 llamas or alpacas. The Department of Ambulatory Medicine and Theriogenology (DAMT) is the...

  • Client Care Coordinator

    4 weeks ago

    Woodstock, United States National Veterinary Associates Full time

    The purpose of the Client Services (Hospital) Coordinator position is to expedite medical and clerical support to the medical and reception staff related to animal patient care and treatments. The position requires a practical knowledge of hospital o Care Coordinator, Coordinator, Client, Hospital, Patient Care, Medical, Healthcare

  • Coordinator of School and Community Relations

    2 weeks ago

    Woodstock, United States Shenandoah County Public Schools Full time

    **SUMMARY** Provide internal and external communication with division staff and community stakeholders about division activities, events and programs. Coordinates promotional and informational activities to include but not limited to division print, web, social media, press, Superintendent’s Annual Report, weekly newsletters, and Parent...

  • Client Care Coordinator

    4 days ago

    Woodstock, United States National Veterinary Associates Full time

    Job Description The purpose of the Client Services (Hospital) Coordinator position is to expedite medical and clerical support to the medical and reception staff related to animal patient care and treatments. The position requires a practical knowledge of hospital organization, standard procedures and services. Also, the basic rules and protocols for...

  • Community Relations Sales Manager

    2 weeks ago

    Woodstock, United States Greenfield Senior Living Full time

    ** Community Relations Sales Manager** Job Title Community Relations Sales Manager Job ID 27631671 Location Woodstock, VA 22664 Other Location Description **Director of Community Relations - Senior Living** ***Now Hiring: Director of Community Relations - Senior Living*** Greenfield Senior Living: In collaboration with our residents and care teams, we will...

  • Community Relations Sales Manager

    1 month ago

    Woodstock, United States Greenfield Senior Living Full time

    ** Community Relations Sales Manager** Job Title Community Relations Sales Manager Job ID 27631671 Location Woodstock, VA 22664 Other Location Description **Director of Community Relations - Senior Living** ***Now Hiring: Director of Community Relations - Senior Living*** Greenfield Senior Living: In collaboration with our residents and care teams, we will...

  • Customer Relations Representative

    4 weeks ago

    Woodstock, United States Clint Smith - State Farm Agent Full time

    Job DescriptionJob DescriptionROLE DESCRIPTION:As a Customer Relations Representative - State Farm Agent Team Member with Clint Smith - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you...

  • Certified Nursing Assistant

    2 weeks ago

    Woodstock, United States McHenry County (IL) Full time

    Come and work for us at our top rated Nursing home in McHenry County! We have openings for a part time Certified Nursing Assistant. Work week: 2:30 p.m. to 10:45 p.m. and every other weekend. Hours: 23.25 per week Job Summary: The Certified Nursing Assistant works with the residents to provide clinical support with activities of daily living, including...

  • Certified Nursing Assistant

    4 weeks ago

    Woodstock, United States McHenry County (IL) Full time

    Come and work for us at our top rated Nursing home in McHenry County! We have openings for a part time Certified Nursing Assistant. Work week: 2:30 p.m. to 10:45 p.m. and every other weekend. Hours: 23.25 per week Job Summary: The Certified Nursing Assistant works with the residents to provide clinical support with activities of daily living, including...

  • Assistant Analyst

    3 weeks ago

    Woodstock, United States The Gibson Firm | Healthcare Law Full time

    Job DescriptionJob DescriptionN. Metro Atlanta (Woodstock, GA) law firm specializing in healthcare reimbursement law seeks in-office, entry-level Assistant Analyst.Qualifications: Critical thinking, analytical and organizational skillsStrong persuasive communication skillsProficiency in Microsoft Office requiredNo prior law firm experience necessary; will...

  • Assistant Analyst

    3 weeks ago

    Woodstock, United States The Gibson Firm | Healthcare Law Full time

    Job DescriptionJob DescriptionN. Metro Atlanta (Woodstock, GA) law firm specializing in healthcare reimbursement law seeks in-office, entry-level Assistant Analyst.Qualifications: Critical thinking, analytical and organizational skillsStrong persuasive communication skillsProficiency in Microsoft Office requiredNo prior law firm experience necessary; will...

  • Administrative Assistant/Front Office

    3 weeks ago

    Woodstock, United States Advanced Systems, INC - General Contractors Full time

    Job DescriptionJob DescriptionJob Description – Administrative Assistant/Front Office:We are seeking an Administrative Assistant to join our team! You will be responsible for front office administrative support for the company.Responsibilities:Responsible for answering incoming phone calls & assisting callers as necessary.Greet and assist office visitors,...

  • Administrative Assistant/Front Office

    2 weeks ago

    Woodstock, United States Advanced Systems, INC - General Contractors Full time

    Job DescriptionJob DescriptionJob Description – Administrative Assistant/Front Office:We are seeking an Administrative Assistant to join our team! You will be responsible for front office administrative support for the company.Responsibilities:Responsible for answering incoming phone calls & assisting callers as necessary.Greet and assist office visitors,...

  • Administrative Assistant/Front Office

    19 hours ago

    Woodstock, United States Advanced Systems, Inc. Full time

    Job Description – Administrative Assistant/Front Office:We are seeking an Administrative Assistant to join our team! You will be responsible for front office administrative support for the company.Responsibilities:Responsible for answering incoming phone calls & assisting callers as necessary.Greet and assist office visitors, clients, and vendors.Point...

  • Administrative Assistant/Front Office

    13 hours ago

    Woodstock, United States Advanced Systems, Inc. Full time

    Job Description – Administrative Assistant/Front Office:We are seeking an Administrative Assistant to join our team! You will be responsible for front office administrative support for the company.Responsibilities:Responsible for answering incoming phone calls & assisting callers as necessary.Greet and assist office visitors, clients, and vendors.Point...

  • Assistant Public Defender

    2 weeks ago

    Woodstock, United States MCHENRY COUNTY Full time

    **JOB SUMMARY**: The McHenry County Public Defender's office has an opening for an Assistant Public Defender. This full-time position is located in the McHenry County Government Center in Woodstock. The Assistant Public Defender Attorney provides legal services to indigent defendants and respondents in criminal felony, misdemeanor, juvenile and certain civil...

  • Assistant Project Manager

    2 months ago

    Woodstock, United States KELLER - North America Full time

    Overview Keller is the world leader in geotechnical construction and deep foundations. With a North American presence of over 100 years, we operate as the market leader with over 50 offices throughout the US and Canada. By connecting global resources and local experience, Keller develops innovative, practical, and cost-effective solutions to geotechnical...

  • Assistant Project Manager

    1 month ago

    Woodstock, United States KELLER - North America Full time

    Company Logo: Overview: Keller is the world leader in geotechnical construction and deep foundations. With a North American presence of over 100 years, we operate as the market leader with over 50 offices throughout the US and Canada. By connecting global resources and local experience, Keller develops innovative, practical, and cost-effective solutions to...