Customer Service Representative
2 weeks ago
Volt is immediately hiring for Customer Service Representative in Healdsburg, CA.
As a(n) Customer Service Representative you will:
- Assists field sales staff with the preparation and documentation of product recommendations and use records
- Assists with electronic order entry and processing (sales order, shipping documents, invoicing) utilizing JD Edwards Enterprise Resource Planning (ERP) software
- Responds to customer sales inquiries in a timely, accurate and appropriate manner
- Assists Branch Manager and field sales staff with product use forecast, sales reporting and budget preparation
- As part of the support team, document and process product use recommendations as required
- Utilizing JDE, enter and process customers orders as requested. Meet or exceed timelines established under Timely Transaction Processing policy (TTP)
- Work closely with office team to ensure adequate inventory levels are maintained to meet customer needs
- Assist Sales Team in accurate customer pricing and quickly resolve any inquires or concerns
- Prepare standard use and sales reports as well as any custom reports as requested by management, sales and customer
- Assist Sales Team in annual budget preparation and monthly budget vs. actual reports
- Assists other office team members in administrative tasks to ensure quality customer service, meeting deadlines and sales support
- Supports Branch and/or Operations Manager as requested
This is a FULL TIME opportunity.
The ideal candidate will have:
- High School Diploma or equivalent
- Proficiency with computers to intermediate level utilizing Microsoft Windows, Windows applications and ERP order entry systems. JD Edwards practice and process training will be provided
- Knowledge of mathematical concepts and the ability to apply such concepts as fractions, percentages and ratios to practical application with accuracy
- Ability to sit at a desk and/or computer terminal to perform writing and/or keying/typing information for protracted periods of time
- Mobility to move freely across uneven terrain both indoors and outdoors safely
- Strong interpersonal and effective communication skills (verbal, written and utilizing all media (phone, e-mail, text) for interaction with customers and fellow employees including the ability to maintain a positive and professional working relationship with peers, management and support resources, with a constant commitment to teamwork and exemplary customer service
- Practical organizational skills with strong attention to detail along with ability to multi-task and prioritize multiple assignments
- Ability to respond professionally to common inquiries or complaints from sales staff and other employees, customers, regulatory agencies, suppliers, etc.
- Reads, writes and speaks the English language fluently
Pay Rate: $22.00 - $23.00 per hour
*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.
Qualified candidates should APPLY NOW for immediate consideration Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.
Benefits: Volt offers benefits (based on eligibility) that include the following: health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).
Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hr_dept@volt.com. Please indicate the specifics of the assistance needed.
Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.
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