Inside Account Manager

3 weeks ago

Manhattan, United States SPS Full time

Join our dynamic team at Steel and Pipe Supply, a leading player in the steel processing and distribution industry. With a rich legacy and a commitment to excellence, we are seeking a talented and motivated individual to join our sales team. If you have a knowledge of steel, a knack for sales, and the drive to succeed, this is the perfect opportunity for you

Position Description:

The Inside Account Manager – Value Added Services is responsible for generating revenue and gross margin for the company by developing and maintaining a strong customer base in the processing division of Steel and Pipe Supply. This position utilizes relationship-based selling techniques to meet the processed steel needs of each customer, while maximizing the profitability of the company. Other sales aspects include pricing, negotiation, nesting parts using specific software and maximizing material usage on each quote. The Inside Account Manager’s responsibilities extend beyond sales and also include heavy amounts of order entry, order tracking, and problem resolution. The most successful Inside Account Managers take full ownership of their customers and orders and go the extra mile to ensure their customers are not just satisfied, but also informed throughout the entire sales process.

Primary Responsibilities:

Build customer relationships with new and existing accounts to maximize territory growth Understand each customer’s needs, and accurately fulfill expectations for quality, delivery, paperwork, communication, etc. Configuration of processed parts using customer drawings and files and quoting using optimal material usage through nesting software Ability to plan and offer achievable delivery dates based on the specified production schedule Interpret customer provided CAD prints and files for quoted parts/packages Exhibit mentality of problem-solving that helps uncover solutions to customer needs Price inquiries in a manner which maximizes revenues , with consideration to minimizing operational costs Understand return on invested capital (ROTC), and exhibit decision making abilities which align with the goals of the company Develop an in-depth understanding of the machines, steel products and services offered by SPS Engage Outside Account Managers and sales management on significant inquiries to help maximize the probability of success Monitor the overall goals and results of the territory, and the entire company on a regular basis Provide feedback related to the market conditions of the territory Cooperate with teammates both within, and outside the Sales Dept. Assist other account managers with their daily activities when needed

Physical & Work Requirements:

Ensure professional appearance appropriate for meetings with executive level employees or clients Requires ability to perform primary job responsibilities while spending long periods of time at a computer Limited travel (~3 to 4 times per year)

Required Background, Competencies & Expertise:

Ability to read and interpret CAD drawings/prints Tremendous drive for results Highly proactive and takes great initiative; proven self-starter; goes the extra mile Strong customer orientation with proven relationship building skills Tremendous responsibility and ownership of customer challenges Diligently and consistently demonstrates an ownership mentality Proficient in utilizing required software applications (SAP, Microsoft Office, etc.) Strong written and oral communication skills Strong cooperation and collaboration skills Composure Comfortable with negotiation Highly detail-oriented and very thorough Strong numerical abilities Excellent organization skills High learning agility

Preferred Background, Competencies & Expertise:

Proven experience in a role responsible for managing the needs of customers Knowledge of general principals of business related to revenue generation, cost impacts and bottom-line results Background in the steel industry or a related field Bachelor’s degree in Business Administration or related discipline or equivalent work experience

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