IT Services Specialist II
4 weeks ago
Description
Location: This position is located at our Dublin, OH campus.
Who we are
Founded in 1999 and headquartered in Central Ohio, we’re a privately-owned, independent healthcare navigation organization.We believe that no one should have to navigate the cost and complexity of healthcare alone, and we’re on a mission to make healthcare simpler and more effective for our millions of members. Our big-hearted, tech-savvy team fights to ensure that our members get the care they need, when they need it, at the most affordable cost – that’s why we call ourselves Healthcare Warriors.
We’re committed to building diverse and inclusive teams – more than 2,000 of us and counting – so if you’re excited about this position, we encourage you to apply – even if your experience doesn’t match every requirement.
About the role
The Information Technology (IT) Services Specialist II works independently with general supervision to provide in-depth end-user desktop support and technical guidance for internal employees and some minor support for external users of customer/client facing Web sites and services. This position will interact and collaborate with IT resources and business users on a daily basis in order to help resolve or escalate issues.
What you’ll do
Support equipment moves, installations and maintenance; update related documentation. General troubleshooting and support of personal computers, phones, wireless devices including answering users’ questions and resolving issues via telephone, remote control or in-person visits. Ticket creation and problem resolution based on monitoring ticketing system and answering support calls. Tracking and documenting ticket progress and resolution within ticket tracking system(s). Operations support including PC imaging and repairing, installing software, replacing hardware and establishing valid network port connections. Troubleshooting and maintaining hardware and software required for day-to-day operations. Provide IT support for projects. Tracking and distributing hardware and software required for day-to-day use. Systems administration including user account creation and maintenance for all end-user services, internal and external. Contribute to team’s technical knowledge base, creating new and maintaining existing documentation. User administration in various telecommunication systems for daily operations of business. All other duties as assigned.What you’ll bring
Associate’s degree in computer science or related field, or equivalent work experience. Computer skills: Systems analysis; Microsoft Office applications, Office 365, Windows 11 OS, iOS and Android OS. Certifications: CompTIA A+, CompTIA N+, Cisco, MCP, MCSE or equivalent. 2 or more years’ experience working with PC hardware and software for installation and advanced support 1 or more years’ experience demonstrating strong customer service and organizational skills Demonstrated ability to interact in a positive, respectful manner, Living Quantum Health’s Core Values. Ability to work independently and self-direct with limited need for day-to-day supervision. Ability to effectively organize, prioritize tasks; multi-task and manage time. Ability to lift 50 pounds Protect and take care of our company and member’s data every day by committing to work within our company ethics, policies and HIPAA regulations. All job offers are contingent on successful completion of a background and reference check--
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What’s in it for you
What you should know
Internal Associates: Already a Healthcare Warrior? Apply internally through Jobvite. Process: Application > Phone Screen > Online Assessment(s) > Interview(s) > Offer > Background Check. Diversity, Equity and Inclusion: Quantum Health welcomes everyone. We value our diverse team and suppliers, we’re committed to empowering our ERGs, and we’re proud to be an . Tobacco-Free Campus: To further enable the health and wellbeing of our associates and community, Quantum Health maintains a tobacco-free environment. The use of all types of tobacco products is prohibited in all company facilities and on all company grounds. Compensation Ranges: Compensation details published by job boards are estimates and not verified by Quantum Health. Details surrounding compensation will be disclosed throughout the interview process. Compensation offered is based on the candidate’s unique combination of experience and qualifications related to the position. Sponsorship: Applicants must be legally authorized to work in the United States on a permanent and ongoing future basis without requiring sponsorship. Agencies: Quantum Health does not accept unsolicited resumes or outreach from third-parties. Absent a signed MSA and request/approval from Talent Acquisition to submit candidates for a specific requisition, we will not approve payment to any third party.
Reasonable Accommodation: Should you require reasonable accommodation(s) to participate in the application/interview/selection process, or in order to complete the essential duties of the position upon acceptance of a job offer, to submit a recruitment accommodation request.
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