Patient Access Associate

3 months ago

Cypress, United States Houston Methodist Full time

Patient Access Associate - Nights (36 Hours)

REFER A FRIEND Current Employees Apply BACK Location: Houston Methodist Cypress Hospital
24500 Northwest Fwy
Cypress, TX 77429
Job Ref: 60374 Talent Area: Administrative Job Shift: 3rd - Night Job Type: Full-Time Posted Date: Aug. 19, 2024

At Houston Methodist, the Patient Access Associate position is responsible for obtaining and entering accurate demographic and insurance information in the electronic health record (EHR) on patients presenting at the various entry points of the facility. This position performs cashiering functions, ensuring that all hospital accounts are secure, through the collection of the required co-pay, deductibles and co-insurance. This position also performs the medical necessity check, to ensure compliance with Medicare guidelines. The Patient Access Associate position employs effective communication skills, promoting excellent customer service in every interaction. This position is also required to adhere to all departments, hospital, governmental and/or any other healthcare licensing agency requirements related to the Emergency Medical Treatment and Labor Act (EMTALA) and the Health Insurance Portability and Accountability Act (HIPAA).

Requirements:

PEOPLE ESSENTIAL FUNCTIONS
Promotes a positive work environment and contributes to a dynamic team focused work unit that actively helps one another to achieve optimal departmental and organizational results. Communicates openly in a non-judgmental manner and in a professional demeanor during all interactions with customers and co-workers.
SERVICE ESSENTIAL FUNCTIONS
Obtains and records accurate demographic and insurance information on patients by interviewing patients, family members and physicians. Ensures that the correct insurance plan codes are utilized for the billing process. Explains the consent forms, obtains signatures on the forms and responds to any questions in a professional manner. Contributes to departmental and hospital patient experience. Proactively seeks solutions to address patient issues and concerns. Alerts management in a timely manner to any unusual and/or difficult situations impacting the level of service.
QUALITY/SAFETY ESSENTIAL FUNCTIONS
Consistently takes the necessary steps to ensure that protected health information remains private and confidential, according to established HIPAA guidelines. Uses patient identifiers consistently to properly identify patients and the correct medical records. Refrains from issuing new medical record numbers to patients with existing accounts. Meets goals set by the department (e.g., registration error rate, productivity/activities per hour, etc.).
FINANCE ESSENTIAL FUNCTIONS
Ensures that ordered services meet established medical necessity criteria when applicable. Collects payments based on pre-determined information. Performs insurance verification to determine patient out of pocket expenses for services. If applicable, offers payment options after the minimum required payment has been received. Fulfills monthly goals for cash collection. Accurately posts and receipts patient payments. Balances cash drawer on a daily basis; follows the department policy related to cash drawers and cash receipting. Organizes time effectively, minimizing incidental overtime and sets priorities. Utilizes time between heavy workloads efficiently and helps other team members.
GROWTH/INNOVATION ESSENTIAL FUNCTIONS Displays initiative to improve job functions. Demonstrates adaptability and flexibility during changing demands. Offers suggestions to streamline process for efficient patient flow. Seeks opportunities to expand learning beyond baseline competencies with a focus on continual development.
This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

Qualifications:

EDUCATION
High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)
WORK EXPERIENCE
Two years of experience in a strong customer service environment One year of registration experience in a hospital environment preferred LICENSES AND CERTIFICATIONS - REQUIRED
N/A

KNOWLEDGE, SKILLS, AND ABILITIES

Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles Ability to multi-task and flexibility to meet the requirements of the patients and the department Knowledge of basic registration/access functions and insurance procedures Ability to problem solve Ability to remain calm in stressful situations with patience and understanding Excellent customer service and professional communication skills Proficient computer skills and ability to learn and navigate multiple software programs Ability to handle detail work accurately and rapidly

  • Patient Access Associate

    1 month ago

    Cypress, California, United States Houston Methodist Full time

    Patient Access Associate Job SummaryHouston Methodist is seeking a Patient Access Associate to join our team. As a Patient Access Associate, you will be responsible for obtaining and entering accurate demographic and insurance information in the electronic health record (EHR) on patients presenting at the various entry points of the facility.Key...

  • Patient Access Coordinator

    1 month ago

    Cypress, California, United States ProCare - Fairfield Emergency Room Full time

    Job Title: Patient Access CoordinatorProCare - Fairfield Emergency Room is seeking a highly skilled Patient Access Coordinator to join our team.Job SummaryThe Patient Access Coordinator will serve as the first point of contact for patients, providing exceptional customer service and ensuring accurate demographic and insurance information for...

  • Patient Access Coordinator

    1 day ago

    Cypress, United States Retina Consultants of Texas Full time

    Overview Retina Consultants of Texas (RCTX) is seeking an individual who will be responsible for providing a friendly and efficient patient experience, answering telephones, maintaining patient files, distributing daily correspondence, and ordering inventory of clerical supplies. Position will be primarily based from our Cypress and Brenham Clinics....

  • Patient Access Representative

    4 weeks ago

    Cypress, Texas, United States Protouch Staffing Full time

    Job Summary: We are seeking a skilled Patient Access Representative to join our team for a temporary contract position. The ideal candidate will have at least 2 years of experience in a hospital or customer service setting and possess strong multitasking and communication skills.Key Responsibilities:Patient Scheduling & Information Entry: Schedule patient...

  • Physician Practice Patient Access Representative

    5 months ago

    Cypress, United States Memorial Hermann Health System Full time

    At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed...

  • Physician Practice Patient Access Representative

    3 months ago

    Cypress, United States Memorial Hermann Health System Full time

    At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed...

  • Physician Practice Patient Access Representative

    3 months ago

    Cypress, United States Memorial Hermann Health System Full time

    At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed...

  • Medical Assistant/Scribe at Cardiology Office: Part-time, Back Office

    1 month ago

    Cypress, California, United States Cardiovascular Healthcare Associate Full time

    Job OpportunityWe are seeking a Medical Assistant to support our Cardiology clinic. The ideal candidate will perform routine administrative and clinical tasks to ensure the smooth operation of our facility.Key Responsibilities:Support physicians and medical staff with routine clinical tasksUtilize EMR systems, preferably eClinical WorksCommunicate with...

  • Patient Access Rep III

    6 months ago

    Cypress, United States Memorial Hermann Health System Full time

    At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed...

  • Medical Assistant

    4 weeks ago

    Cypress, California, United States American Family Care Full time

    Job SummaryAs a Medical Assistant at American Family Care, you will play a vital role in providing exceptional patient care in an outpatient clinic setting. Your primary responsibility will be to assist licensed providers in delivering high-quality medical services to patients.Responsibilities• Obtain patient vitals, medical history, and reason for visit,...

  • Patient Care Specialist

    4 weeks ago

    Cypress, Texas, United States Memorial Hermann Health System Full time

    Job SummaryThe Patient Care Technician I (PCT I) is a vital member of our healthcare team, providing direct patient care and support under the supervision of a licensed nurse. This role requires a strong foundation in patient care principles and a commitment to delivering exceptional patient experiences.Key ResponsibilitiesObtain and record patient vital...

  • Patient Care Technician

    4 weeks ago

    Cypress, California, United States Memorial Hermann Health System Full time

    Job SummaryThe Patient Care Technician I (PCT I) is a vital member of our healthcare team, providing nursing support and care to patients under the supervision of a licensed clinician.This role requires individuals with healthcare experience or non-acute care experience to complete a competency-based training program, ensuring they possess the necessary...

  • Retail Sales Associate

    4 weeks ago

    Cypress, Texas, United States Best Buy Full time

    Key Responsibilities:As a Sales Associate at Best Buy, you will be responsible for greeting and welcoming customers in a warm and friendly manner. You will also use your acquired skills and knowledge to recommend products and services that meet customers' current and future needs. Additionally, you will assist customers with their sales orders, returns, and...

  • Patient Care Technician

    1 week ago

    Cypress, United States HCA Full time

    Description Introduction Do you want to join an organization that invests in you as a(an) Patient Care Technician? At HCA Houston Healthcare North Cypress, you come first. HCA Healthcare has committed up to 300 million in programs to support our incredible team members over the course of three years. Benefits HCA Houston Healthcare North Cypress, offers...

  • Patient Care Technician

    2 weeks ago

    Cypress, United States HCA Full time

    Description Introduction Do you have the career opportunities as a(an) Patient Care Technician you want with your current employer? We have an exciting opportunity for you to join HCA Houston Healthcare North Cypress which is part of the nations leading provider of healthcare services, HCA Healthcare. Benefits HCA Houston Healthcare North Cypress, offers...

  • LPC Associate

    2 months ago

    Cypress, United States Thriveworks Full time

    Thriveworks Counseling is seeking individuals pursuing Texas State Licensure as a Licensed Professional Counselor Associate in Cypress, Texas.  Thriveworks is a clinician-founded national private practice group with locations in 48 states. Our mission is to help people live happy, successful lives, and we believe that client accessibility, integrity, and...

  • Cashier and Front End Services Associate

    2 weeks ago

    Cypress, Texas, United States Wal-Mart Stores , Inc. Full time

    About This JobYou play a vital role in creating a positive experience for our customers as a Cashier and Front End Services Associate. This position requires a high level of customer service and multitasking skills, as you will be the first and last point of contact for many customers.ResponsibilitiesSmile, greet, and thank customers with a positive...

  • Seasonal Retail Sales Associate

    4 weeks ago

    Cypress, Texas, United States NIKE Full time

    Role Overview:Nike is seeking a Retail Salesperson to join our team in a seasonal part-time capacity. As a Retail Salesperson, you will be the face of Nike, providing exceptional customer service and ensuring a seamless shopping experience for our customers.Key Responsibilities:Provide outstanding customer service, ensuring a positive shopping experience for...

  • Childbirth Educator

    2 months ago

    Cypress, United States Quality Talent Group Full time

    At Houston Methodist the Professional Development Generalist position is responsible for the ongoing delivery of educational programs and activities. This position also participates in the assessment planning/development evaluation and revision of educational activities. The Professional Development Generalist position progressively develops competence in...

  • Retail Associate, SEAS

    4 weeks ago

    Cypress, United States NIKE Full time

    Location & Store Type: Nike Cypress Address: Cypress, TX Starting Pay Rate:$15.50/hour Hours: Seasonal - Up to 40 hours per week, including nights and weekends We believe that if you have a body, you are an athlete, which is why when you join our team as a Retail Associate, you are referred to as an Athlete. Are you ready to embrace it? Let's do it. Lace...