Scholarship Technician

4 weeks ago

Long Beach, United States California State University, Long Beach Full time

Job Summary

The Scholarship Technician performs a variety of complex and technical duties involved in providing the support needed to allow for students to receive financial assistance. This includes the verification of eligibility for federal, state, and scholarship programs and the awarding of aid within these programs. The Technician also serves as a comprehensive point of contact in Financial Aid - providing accurate direction and guidance to students, their families and campus partners in all aspects of both general financial aid processes and scholarship specific processes, identifying those who need to meet with a financial aid counselor or administrator to resolve more complex issues. Furthermore, the incumbent provides services that are equitable, inclusive, and culturally sensitive to enhance the quality of campus life. This position uses a student-centered and equity-minded approach in all communication and service efforts.

Key Responsibilities

Provide specialized processing and customer support specific to the CSULB Scholarship Program, assist with information dissemination and training of students, internal staff, and campus partners on various aspects of assigned program – under direction of the program lead. Provide processing and technical assistance to support the administration of and scholarship programs and general financial aid programs, which includes monitoring and re-evaluating continued student eligibility, making and revising financial aid awards, processing reports, and other activities during various stages of the financial aid cycle within the Blackbaud/Beach Scholarships, PeopleSoft, and OnBase systems. Provide advising and general customer service to prospective, newly admitted, and current students/parents, and campus partners regarding various aspects of scholarship specific year round processes as well as student eligibility, educational costs, types of financial aid available, aid coordination, and, the general financial aid process, while tailoring the information to the particular needs, situation, and level of background of each customer. This type of interaction may occur via phone conversations, in person or virtual meetings, and/or electronic exchanges. Assist in determining and evaluating student financial aid eligibility by performing federal verification of individual student application data, reviewing and confirming general student eligibility criteria (i.e., citizenship, selective service, NSLDS, etc. database matches), and performing/calculating need analysis as well as knowledge sharing and collaborating on various topics with internal team members.

Knowledge Skills and Abilities

Computer Skills & Analysis: Knowledge and experience with technology, including equipment (computers, scanners, etc.) and software applications (MS Office, student systems). Skills & Knowledge of Financial Aid: In-depth knowledge and understanding of current financial aid needs analysis methodology and scholarship, federal, and state financial aid program guidelines. Customer Service: Treats all customers (students, parents, faculty and staff colleagues) with dignity and respect, empathy, fairness and professionalism, consistent with the university mission, values and strategic vision. Time Management and Organizational Skills: Ability to demonstrate excellent time management, attendance, and organizational skills with the ability to recognize and follow through on priorities in a timely manner.

Ability to communicate with an ethnically and culturally diverse campus community. Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures. Ability to contribute to a positive university experience for each and every student and assist in achieving the university's commitment to a "vision of excellence."

Education and Experience

Equivalent to two years of responsible general clerical experience in a college or university financial aid office required. Bachelor's Degree preferred.

Physical Summary

Sedentary work - Involves mainly sitting. Walking and standing are minimal. Lifting is limited to lightweight objects. (10 pounds or less).

Department

Enrollment Services Financial Aid

Classification

Student Personnel Technician, Financial Aid

Compensation

Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources.

Hiring Range: The hiring range for this position is $4,000 - $4,208 per month commensurate with candidate's education, experience, skills, and training.

CSU Classification Salary Range: The CSU Classification Salary Range for this position is $3,866- $5,440 per month.

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