Funeral Arranger

Our associates celebrate lives. We celebrate our associates.

Consider the possibilities of joining a Great Place to Work

Funeral Arranger is responsible to facilitate the cremation arrangement process. Funeral Arranger involves receiving Clients Families and establishing their needs. Arranging and ensuring all the Clients requirements are met.

JOB RESPONSIBILITIES

Support Funeral Director and Location Manager in retaining heritage and grow market share through active involvement with community.

Interfacing with families and assisting in providing support.

Ensure adherence to all professional, municipal, provincial/state and federal licensing authority, regulations and applicable rules.

Aftercare includes delivery of documents, stationery, documentation, information on insurance, health benefits and pension, pre-arrangements for next of kin.

Answering phones, preparing reports as necessary and participating in staff meetings.

Run errands related to cremation arrangements (post office, health department)

Ability to use technology while meeting with families.

Identifies and resolves problems in a timely manner.

Skillfully gathers, analyzes and trends data.

Interact and connect with families in order to provide support

Produce and maintain service contract files

Other responsibilities as assigned.

MINIMUM Requirements

Education

High school diploma or Equivalent

Certification/License

Appropriate state Funeral Director Licensure is preferred

Experience

1-2 years of industry experience

3-5 years of recent administrative or customer service experience

Knowledge, Skills and Abilities

Strong Computer Skills

Excellent Administrative Skills.

Excellent Customer Service Skills.

Proficient in Microsoft Office Suite (Word, Excel, Outlook)

Ability to operate office equipment such as photocopiers, printers, fax machines, etc.

Conveys information clearly and concisely in written and spoken communication

Resolves problems and provides solutions to customers in a timely manner

Time management and organizational skills

Reliable transportation for occasional errands, local health departments, post office, deliveries, etc. (Mileage reimbursement available)

Work CONDITIONS

Work Environment

Work indoors and outdoors during all seasons and weather conditions

Limited amount of local and/or multiple location traveling

Traveling to local business

Business Professional Dress is required when in contact with families.

Work Postures

Frequent, continuous periods of time standing, up 6 hours per day

Sitting continuously for many hours per day, up to 6 hours per day

Climbing stairs to access buildings frequently

Physical Demands

Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage

Move, push and pull up to 25 lbs.

Work Hours

Operations hours are Monday to Friday, 8:00 AM to 5:00 PM. (Business hours may vary per location and state)

Travel up to 5%

Pay-$23-$26

Postal Code: 92637

Category (Portal Searching): Operations

Job Location: US-CA - Laguna Woods

Job Profile ID: N00040

Time Type: Full time

Location Name: Trident Society – Orange County

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