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Guest Service Manager

4 months ago

Cape Girardeau, United States Holiday Inn Express Full time

Cape Girardeau, MO

Starting Pay: $17.50 per hour

We are seeking a friendly, energetic and dependable Front Desk Supervisor to join our team of professionals The scope of this position is to ensure the satisfaction of our guests, focus and train staff on customer service and develop and maintain service programs.

Responsibilities of Front Desk Supervisor Include:

  • Ensure the complete and constant satisfaction of all hotel guests
  • Resolves guest complaints
  • Confirms that all aspects of a guest's interaction with the facility concerning the front office operations and complete and accurate
  • Ensure implementation of programs meet or exceed the goals of the team
  • Spearhead and direct service culture actions plans
  • Responsible for interviewing, hiring counseling and evaluating all front office and reservations staff
  • Train, evaluate and schedule Guest Service Representatives
  • Implement new programs and policies
  • Maintain and ensure compliance with all brand and company standards
  • Supervise reservations, group information and functions
  • Assist in the budgeting process
  • Participate in daily and weekly revenue meetings
  • Ensure GSR behavior is abiding to employee handbook
  • Assist in scheduling and facilitating classes for new hotel hires
  • Responsible for training and supervising
  • Hold meetings for front desk team members on selling, rate management, customer service, etc.

Skills:

  • Exceptional people/interactive skills
  • Leadership/Supervisory abilities
  • Strong communication skills and processes
  • Capability of utilizing operating systems and computers
  • Possess high level of energy, creativity and enthusiasm
  • Excellent oral and written skills and communications

Education / Experience:

  • High school diploma or equivalent
  • Minimum of 3 years of guest service experience
  • Minimum of 2 years of management experience
  • Must be at least 21 years of age
  • Competent knowledge of all functions of the job with or without reasonable accommodations