Service Manager

2 months ago


Tampa, United States Cummins Inc. Full time

Description

Service Manager

We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what #LifeAtCummins is all about.

We are looking for a talented Service Manager to join our team specializing in Service for our CSSNA Operation Business Segment in Tampa, Fl.

In this role, you will make an impact in the following ways:

Manages service operations, workshop or field, that provide retail or distributor product or application services.

Manages department personnel along with the departmental budget.

Manages all operations including service staff and supervisors; resolves most complex business problems for those on the team.

Provides employees timely and constructive performance feedback; develops employees and provides opportunities that enhance employee career growth.

Leads continuous improvement activities by reviewing, changing, and improving processes in line with changing customer expectations/organizational goals.

Regularly reviews key performance indicators for service operations and addresses issues and opportunities.

Ensures the volume of work produced meets company standards and ensures customer satisfaction.

Identifies trends and initiates changes/improvements necessary to achieve goals and objectives while ensuring customer needs are met without interruption to service levels.

Established positive and professional working relationships with key customers.

Establishes goals and targets for the service operations; measures, reviews and maintains superior customer satisfaction levels.


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