Remote Hands Technician II

2 weeks ago

Leesburg, United States HKA Enterprises Full time

HKA Enterprises is unable to support C2C. 3rd party submissions and C2C requests will not be considered for any positions.

*Position is NOT remote work, must be local to Loudon County, VA*

Your role

The Remote Hands Technician II will assist all company customers by providing “best in class” customer and technical support.  The Remote Hands Technician II will work with and support all customer demands which may include, racking and stacking of equipment, cabling, cross connects, etc. Internally, the Remote Hands Technician II may work with the Deployment and Implementation teams, the Global Command Center, Provisioning team and Project Management to ensure relevant installations meet delivery dates and create a positive customer experience.  The Remote Hands Technician II will be primarily responsible for responding to Customer Requests within the Service Level Agreement time frame.  The Remote Hands Technician I will also assist other members of the Operations Team ensuring 100% uptime to all customers.

What you’ll do

  • Perform Remote Hands services which are tracked through the company’s ticketing system. This includes, but is not limited to the following services:
  • Equipment Rack and Stack
  • Cable, terminate, and dress fiber or copper network cabling
  • Assist customers with the diagnosis of hardware and software issues on their equipment
  • Power cycling of customer equipment
  • Perform cabinet/cage audits
  • Blade/Card, Memory, Hard Drive, and Transceiver installations or removal
  • Testing and troubleshooting of copper and fiber optic circuits
  • Perform migrations of equipment, power, or networking devices
  • Shipping and Receiving of packages
  • Receive, install, and test customer and internal cross connects of copper and fiber optic interconnections
  • Use of power and hand tools (e.g., screwdrivers, drills, wire strippers, punch down tools, etc.)
  • Provide timely customer and internal updates using a computer based ticketing system
  • Perform and document inventory verification/counts.
  • Adherence to Standard Operating Procedures
  • Assist to maintain overall Data Center cleanliness and appearance
  • Work flexible shift schedules
  • Report to the facility within a 1 hour average for emergency assistance as needed

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