Customer Support Representative

4 months ago

Leesburg, United States All Points Broadband Full time

** Customer Support Representative (ISP/Telecom)**

* As this is a full-time position, the new employee will be eligible for benefits available to existing employee of similar rank & tenure, including company-sponsored health insurance.

* Full-time employment is considered at-will and requires agreement to a proprietary information & inventions agreement and a nondisclosure agreement.

* Must provide professional references for the company to contact

* Must meet company hiring criteria for pre-employment screening, including criminal background check, fitness for duty, and MVR check

**Employment Details:**

**Compensation:**

Depends on experience and qualifications

**Description:**

Under general supervision, in an in-bound call center environment, Customer Support Representatives will provide technical and network problem resolution to users (either customers or company field technicians) by performing a question diagnosis while guiding users through step-by-step solutions. Solutions include, but are not limited to, resolving username and password problems, verifying proper hardware and software set up, power cycling equipment, verifying billing information, and troubleshooting connectivity issues. Support to users will be provided by clearly communicating technical solutions in a user-friendly, professional manner.

Customer Support Representatives will occasionally communicate with company field technicians during customer installations or service calls.

Essential Duties and Responsibilities include*:*

* Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;

* Interact with companys field technician as remote technical support;

* Gather customers information and determine the issue by evaluating and analyzing the symptoms;

* Diagnose and resolve technical hardware and software issues involving internet connectivity or email clients;

* Research required information using available resources; follow standard processes and procedures;

* Accurately process and record call transactions using designated tracking software;

* Organize ideas and communicate oral messages appropriate to listeners and situations;

* Follow up and make scheduled call backs to customers where necessary;

Skills, Knowledge, & Qualifications:

* Proper phone etiquette; demonstrated proficiency in typing and grammar;

* Knowledge of or ability to learn relevant software computer applications and equipment;

* Knowledge of or ability to learn customer service principles and practices;

* Identifies and understands issues, problems, and opportunities; compares data from different sources to draw conclusions; uses effective approaches for choosing a course of action or developing appropriate solutions; and takes action that is consistent with available facts, constraints, and probable consequences.

* Deals effectively with others in antagonistic situations, using appropriate interpersonal styles and methods to reduce tension or conflict.

* Possesses, acquires, and maintains the technical/professional expertise required to do the job effectively and to create effective customer solutions. Technical/professional expertise is demonstrated through problem solving, applying technical knowledge, and product and service management for the functional area in which employee operates.

* Must be able to sit for long periods of time; position requires use of headset/microphone.

**Job Location:** Leesburg - VA Simpsonville - KY

  • Customer Service Representative

    2 months ago

    Leesburg, United States The Specialty Companies Full time

    We are looking for a Customer Service Representative who loves working with people, has a great work ethic and is very organized. This person will help manage the front desk and assist running basic printing jobs on digital copiers. This person provides telephone and in-person assistance to our valued clients. They provide exceptional service to our...

  • Customer Service Representative

    2 months ago

    Leesburg, United States The Specialty Companies Full time

    Job DescriptionJob Description We are looking for a Customer Service Representative who loves working with people, has a great work ethic and is very organized.  This person will help manage the front desk and assist running basic printing jobs on digital copiers.  This person provides telephone and in-person assistance to our valued clients. They provide...

  • Customer Service Representative

    4 weeks ago

    Leesburg, United States Caliber Collision Repair Services Full time

    Service Center. Leesburg. BENEFITS OF JOINING CALIBER - Benefits from day one: Immediately eligible for medical, dental and vision. Industry Comparable Pay Paid weekly and eligible for overtime. Paid Vacation & Holidays Begin accruing day 1 Caree Customer Service Representative, Customer Service, Representative, Retail, Service

  • Customer Service Representative

    2 months ago

    Leesburg, United States U-Haul Full time

    Location: 29100 US Hwy 27, Leesburg, Florida 34748 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...

  • Customer Service Representative

    4 months ago

    Leesburg, United States The Body Works of Virginia Full time

    Job DescriptionJob DescriptionBenefits/PerksCompetitive CompensationPaid Time OffHealth Insurance BenefitsCareer Growth OpportunitiesJob SummaryWe are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that...

  • Customer Service Representative

    7 days ago

    Leesburg, United States The Body Works of Virginia Full time

    Benefits: Company parties Dental insurance Health insurance Opportunity for advancement Paid time off Parental leave Training & development Wellness resources Benefits/Perks Competitive Compensation Paid Time Off Health Insurance Benefits Career Growth Opportunities Job Summary We are seeking a Customer Service Representative to join our team. In this role,...

  • Customer Service Representative

    4 months ago

    Leesburg, United States The Body Works of Virginia Full time

    Job DescriptionJob DescriptionBenefits:Company partiesDental insuranceHealth insuranceOpportunity for advancementPaid time offParental leaveTraining & developmentWellness resourcesBenefits/PerksCompetitive CompensationPaid Time OffHealth Insurance BenefitsCareer Growth OpportunitiesJob SummaryWe are seeking a Customer Service Representative to join our team....

  • Customer Service Representative

    3 weeks ago

    Leesburg, United States Deans Services Full time

    Are you looking for a change in career paths, and don't want to work every weekend? At Deans Services, you have the opportunity to work full-time and have time for your family. We're looking for a Customer Service Representative who is a bright and energetic person, with exceptional phone and data entry skills, and is able to make accurate and meaningful...

  • Customer Service Representative

    3 weeks ago

    Leesburg, United States Dean's Pest Control Full time

    Are you looking for a change in career paths, and don't want to work every weekend? At Deans Services, you have the opportunity to work full-time and have time for your family. We're looking for a Customer Service Representative who is a bright and energetic person, with exceptional phone and data entry skills, and is able to make accurate and meaningful...

  • Customer Service Representative

    3 months ago

    Leesburg, United States Virginia Polytechnic Institute and State University Full time

    Customer Service Representative Job no: 529469 Work type: Staff Senior management: College of Veterinary Medicine Department: Equine Medical Ancillary Location: Leesburg, Virginia Categories: Communications / Public Relations / Marketing, Administrative / Clerical, Veterinary Medicine Job Description As an integral member of the overall client and patient...

  • Cashier - Customer Service Representative

    1 month ago

    Leesburg, United States Florida Sheriffs Youth Ranches Full time

    SUMMARY The Customer Service Representative is primarily responsible for performing check out procedures, assisting customers and assisting in sorting, pricing and arranging the items in the Thrift Store in a suitable manner for marketing to the public. The Customer Service Representative is directly responsible to the Thrift Store Manager. This position is...

  • Customer Service Representative

    4 weeks ago

    Leesburg, United States Dean's Pest Control Full time

    Job DescriptionJob DescriptionAre you looking for a change in career paths, and don't want to work every weekend? At Deans Services, you have the opportunity to work full-time and have time for your family. We're looking for a Customer Service Representative who is a bright and energetic person, with exceptional phone and data entry skills, and is...

  • Cashier - Customer Service Representative

    3 weeks ago

    Leesburg, United States Florida Sheriffs Youth Ranches Full time

    SUMMARY The Customer Service Representative is primarily responsible for performing check out procedures, assisting customers, and sorting, pricing, and arranging items in the Thrift Store for marketing to the public. This position is directly responsible to the Thrift Store Manager and is eligible for overtime pay. ESSENTIAL DUTIES AND RESPONSIBILITIES The...

  • Cashier - Customer Service Representative

    1 month ago

    Leesburg, United States Florida Sheriffs Youth Ranches Full time

    Job DescriptionJob DescriptionSUMMARYThe Customer Service Representative is primarily responsible for performing check out procedures, assisting customers and assisting in sorting, pricing and arranging the items in the Thrift Store in a suitable manner for marketing to the public. The Customer Service Representative is directly responsible to the Thrift...

  • Cashier - Customer Service Representative

    1 week ago

    Leesburg, United States Florida Sheriffs Youth Ranches Full time

    Job DescriptionJob DescriptionSUMMARYThe Customer Service Representative is primarily responsible for performing check out procedures, assisting customers and assisting in sorting, pricing and arranging the items in the Thrift Store in a suitable manner for marketing to the public. The Customer Service Representative is directly responsible to the Thrift...

  • Customer Service Representative

    3 months ago

    Leesburg, United States Commonwealth of Virginia Full time

    Job Description As an integral member of the overall client and patient care team at the Marion duPont Scott Equine Medical Center (EMC) this position coordinates the most positive client experience possible. Through a series of outstanding client interactions, the customer service representative (CSR) provides an experience that exceeds our client’s...

  • Customer Service Representative

    3 weeks ago

    Leesburg, United States Southern Home Services LLC Full time

    Job Type Full-time Description M.E. Flow in Leesburg, VA, is looking for a dynamic Customer Service Representative to join a thriving business that believes in work-life balance and cares about YOU! Essential Functions: Answer incoming customer requests and inquiries in a professional & friendly manner. Act as a liaison between customers, technicians,...

  • Subway Customer Service Representative

    3 weeks ago

    Leesburg, United States Circle K Stores Inc. Full time

    Subway Customer Service Representative page is loaded Subway Customer Service Representative Apply locations Store 2709934Q Leesburg FL time type Part time posted on Posted 6 Days Ago job requisition id R433444 Store 2709934Q: 3300 W Main St, Leesburg, Florida 34748 Availability - Shift/Days Part time Day Shift - Evenings Shift The position includes, but is...

  • Customer Service and Administrative Support Specialist

    4 days ago

    Leesburg, Virginia, United States Loudoun County Full time

    Welcome to Loudoun County Government Thank you for considering a career opportunity with us. Please ensure that all sections of the application are fully completed. Resumes are supplementary and will not be considered if the application is incomplete. Position Overview The Department of Housing and Community Development (DHCD) is dedicated to...

  • Customer Service Representative

    2 days ago

    Leesburg, Florida, United States Florida Sheriffs Youth Ranches Full time

    Job SummaryThe Customer Service Representative is a key member of our team at Florida Sheriffs Youth Ranches, responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers.Key ResponsibilitiesCustomer Service: Assist customers promptly and courteously, responding to their inquiries and resolving any...