Product Content Manager

3 months ago

Tampa, United States JPMorgan Chase & Co. Full time

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.

As a Product Content Manager in Payments Acceptance, you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way. 

The ideal candidate will be well versed in payment processing and able to interpret Payment Brand updates, changes and new product implementation. Key area of focus will be the Commerce platform, including impacts to the AMEA region, and new method of payment (MOP) integration. Will be responsible to aid in the understanding and communication of issues or corrections related to the implementation of Payment Brand interchange or fees. Will be responsible to ensure that Payment Brand information is clear and can be understood by internal partners, to accurately articulate to externally to clients. Candidate will have the ability to lead and influence, drive meaningful productive change across internal teams, and serve as a key collaborator to the Commerce platform.

Job responsibilities

Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners  Effectively gather Payment Brand new items, updates and changes to interpret and communicate to field, with a focus on Commerce platform  Lead teams managing research and rejects related to Payment Brand items to gain clear understanding, push for resolution and drive communication Collaborate with Commerce platform product and delivery teams to ensure Payment Brand updates, changes or new requirements are clearly understood and incorporated   Be a collaborative consultant to PNO, PBI and the field to ensure all Payment Brand changes are clearly understood  Maintain an excellent working knowledge of the payment brand rules and processing requirements Active participant in internal governance forums (Service code/BAR) providing input and feedback on items being brought forth, as well as escalating risks or impacts to card brand rules/requirements. 

Required qualifications, capabilities, and skills

5+ years of experience or equivalent expertise in product delivery or a relevant domain area Demonstrated ability to execute operational management and change readiness activities Strong understanding of delivery and a proven track record of implementing continuous improvement processes 5+ years of experience in merchant acquiring, with strong understanding of interchange and payment brand fees and requirements Must be able to challenge traditional thinking and champion change Bachelor's degree or equivalent experience required Strong interpersonal skills and ability to work across internal lines of business Exceptional written and verbal communication skills Strategic thinker, thought leader and highly collaborative Demonstrated experience operating in a matrix organization and leading through ambiguity 

Preferred qualifications, capabilities, and skills

Proficient knowledge of the product development life cycle, design, and data analytics Demonstrated experience operating in a matrix organization and leading through ambiguity

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