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Cyber Training Specialist

4 months ago

Dallas, United States Cyberbit Full time
Cyberbit Range is the world’s leading cyber-security training platform for cyber professionals with clients from Fortune 500, Universities, Governments, and Militaries globally. Sounds intriguing? That’s because it is
Cyberbit Range deploys real-world attacks using reverse-engineered malware onto a virtual corporate network, allowing users to defend against live attacks using commercial-grade security tools to effectively train cyber professionals in industry-standard detection, response, and attack mitigation techniques.
We are seeking a customer-focused Cyber Trainer proficient in SaaS technologies and training. This individual will play an instrumental role in accelerating our customers’ retention and upsell initiatives and needs to be a self-starter who excels in a fast-paced, evangelistic startup environment and thrives on working with revolutionary technology.
Responsibilities
  • Achieve mastery of Cyberbit technologies
  • Conduct cyber Range training for SOC teams and individuals as part of new customers’ onboarding process
  • Understanding our customers’ business needs and helping them succeed by means of training and building customized training paths.
  • Understand customer outcomes by communicating with customers, analyze customer health metrics, run NPS, and gather other feedback.
  • Use exceptional written and oral communication skills to support our customers and customer success team in Range product Q&A, demonstration, and training exercises.
  • Effectively position new product releases and features to customers
  • Improve and develop product technical documentation as well as capture requested features and provide feedback to Product Management, Sales, Development, Support, Engineering, and Marketing teams

Requirements:
  • At least 3 years’ experience in a technical training
  • Customer Success Management in a SaaS organization – A strong advantage
  • Cybersecurity knowledge and familiarity with security operations, methodologies, and products – Strong advantage
  • Proven track record in delivering great value to customers.
  • Ability to plan, multi-task, and manage time effectively
  • Excellent written, verbal, and interpersonal communication skills
  • Works in a systematic and orderly fashion, able to dive deeply into detail
  • Post-sales support experience- a strong Advantage
  •  EC-Council | Certified Incident Handler / Certified Security Analyst – a strong advantage


About Cyberbit:

Cyberbit Range is the world’s leading cyber-security training platform for cyber professionals with clients from Fortune 500, Universities, Governments, and Militaries globally. Sounds intriguing? That’s because it isCyberbit Range deploys real-world attacks using reverse-engineered malware onto a virtual corporate network, allowing users to defend against live attacks using commercial-grade security tools to effectively train cyber professionals in industry-standard detection, response, and attack mitigation techniques.