Technical Support Analyst

2 weeks ago

Baton Rouge, United States SYSCOM, Inc. Full time

SYSCOM, Inc. provides specialized information technology resources that possess the requisite skills and capabilities to deliver enterprise level solutions that help our client’s achieve their objectives.  At SYSCOM, we have a proven process that brings the best and brightest resources into our organization. Our teammates have excellent verbal and written communication skills as well as coordination and organization skills.  The objective of our approach is to ensure a high level of customer satisfaction.  We are seeking two motivated and adaptable Windows End User Technical Support Analysts for a short term contract.  
As a Windows End User Technical Support Analyst, candidate will be responsible for:

  • Working with the Active Directory Resources to schedule the migration of the users’ desktops from their local network to the enterprise network.
  • Performing the necessary tasks on the users’ desktops to ensure a smooth and successful migration, such as installing software, copying data, configuring settings, and testing connectivity.
  • Providing technical support and guidance to the users before, during, and after the migration process.
  • Troubleshooting any issues that may arise on the users’ desktops or the enterprise network.
  • Documenting the migration activities and reporting any problems or feedback.

Skills and/or relevant experience in the following areas are mandatory:
  • At least two (2) years of experience in desktop support and maintenance.
  • Experience with Windows 10, Active Directory, Microsoft 365, and Exchange Online services and how they work with desktops.
  • Familiarity with User Profile data.
  • Ability to work independently and as part of a team.
  • Excellent communication and customer service skills.
  • Ability to work under pressure and meet deadlines.
  • Ability to work onsite in Baton Rouge, Louisiana during normal business hours (Monday – Friday from 8am to 5pm).



Headquartered in Baltimore, Maryland, SYSCOM, Inc. is a US-based company whose mission is to create and deliver the right technology solutions, by teaming with our customers to understand their business needs and empower them to achieve their goals.  Since 1982, SYSCOM, Inc. has been providing enterprise-wide solutions for a variety of private and public sector clients.

SYSCOM, Inc. is an equal opportunity employer.

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