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Field Service Technician

4 months ago

Indianapolis, United States Mettler Toledo Full time

Our Opening and Your Responsibilities

The individual is responsible for performing, installations, calibration and preventative maintenance (PM) on lab measurement and weighing equipment such as pH and conductivity equipment without assistance, within the respective Business Area. 
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions: 
  • Performs, installations, calibrations and preventative maintenance duties according to METTLER TOLEDO procedures and customer requirements. 
  • Maintain an organized approach to daily work in all aspects of the role including scheduling, inventory, tools, equipment, parts, timekeeping, paperwork etc. 
  • Leverage skills/training to address unexpected circumstances or issues they have not experienced before
  • Engages in timely and effective communications with leader, peers, customers, and other stakeholders. 
  • Escalate technical or customer issues and concerns when appropriate in timely fashion 
  • Actively updates and ensures data integrity of the service database. 
  • Assists and cooperates with Scheduling Analyst and Service Support Team as necessary. 
  • Achieves assigned targets while controlling expenses. 
  • Is proactive in promoting and selling service and products. Submitting sales leads at a level commensurate with experience is required. 
  • Maintains inventory levels as assigned by SBU and maintains appropriate accuracy and control over stocked items. 
  • Ensures productivity and other assigned KPIs are met. 
  • Resolves first-line customer concerns and helps resolve invoicing issues when applicable. 
  • Ensures compliance with all company and customer safety and quality policies and procedures. 
  • Works to ensure customer uptime requirements are met and that all work assignments are completed on time. 
  • Accurately completes and submits all required paperwork on a daily basis as required via company issued Laptop PC in a professional manner 
  • Maintains a close professional relationship with external/internal customers, sales, technicians and other leaders. 
  • Act as a Trusted Advisor to customers by establishing both a trust-based relationship with customers and by ensuring you are viewed as a source of valuable advice. 
  • Completes Kronos time keeping on a daily basis and insure punches are entered for each activity as they occur. 
  • Works to ensure an atmosphere of collaboration and teamwork with field and service support colleagues. 
  • Must comply with the Company Fleet policy. 
  • All other duties as assigned.

What You Need to Succeed

  • A valid driver's license. 
  • Minimum of a High School Diploma or GED or 5 years relevant experience and an aptitude in the areas of Engineering, Electronics, Instrumentation, Technology or Computer Science or equivalent education and experience in a technical support role, technical troubleshooting or technical installation of electronics or electromechanical technology. 
  • Associate's degree (AA) with a technical major or equivalent from a two-year College is preferred. 
  • Customer facing or field service experience preferred. Commercial experience desired. 
  • Basic understanding of electrical and mechanical repair philosophies including: basic understanding of PC networking & software configuration
  • 1 - 3 years electro /mechanical repair or weighing industry experience. 
  • The ability to obtain and maintain a valid Weights & Measure license for assigned service area.  * Demonstrated skill in the use of Microsoft Office products including Word, Excel and Outlook. 
  • The capability of learning proprietary software and be able to review and update information using METTLER TOLEDO programs. 
  • The ability to travel overnight, which may be up to 10% on avg.; but could be as high as 25% depending on business needs; expectations are to travel primarily via the Company assigned vehicle, but may be required to travel by plane.
  • Residence within the service territory. 
  • The ability to work overtime in the range of 10 - 15% on average, but may be as high as 25% in a given time period.
  • Willingness to be exposed to hazards in the work site including, but not limited to, chemicals and solvents, vehicle traffic and machinery & moving parts; Exposure to dust, dirt, cold work environments, and fumes varies from work site to work site.
  • Willingness to wear special protective equipment and clothing, as well as Personal Protective Equipment (PPE) when required.
  • Willingness to work in varied work environments such as quality control/assurance, manufacturing, petrochemical or clean rooms.

This position is considered safety sensitive and is subject to drug testing as permitted by law.

Our Offer to You


  • All tools and equipment needed to perform the job and a clothing allowance
  • Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
  • Tuition reimbursement, educational matching gift program, perks and discounts
  • All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
  • Global market strength and worldwide leadership in weighing
  • A brand name that is identified worldwide with precision, quality, and innovation
  • Thousands of patents, design and innovation awards
  • A commitment to extraordinary service on our state-of-the-art equipment.