Mortgage Onboarder

Job Description

SUMMARY

This position is primarily responsible for the processing duties, for submission to ICD, for assigned mortgage loans generated by First United Bank employees.

MAJOR DUTIES AND RESPONSIBILITIES (ESSENTIAL FUNCTIONS)

Performs duties from loans originated from any location throughout the company and/or from various Mortgage Consultants.

Provides excellent customer service to borrowers and internal customers.

Checks reports and follows up on assigned loans.

Ensures timely handling of all loan files.

Works within all posted service levels on all loans.

Reviews and evaluates documentation for completeness following the established onboarding function in addition to indexing documents and collecting intent to proceed.

Works with the loan officer to provide updates, address any issues with loan files, and assure a smooth submission to ICD.

Submits completed loan files for underwriting ICD in certain cases.

Uses conversation log or memo sections in the current loan entry program each time a file is accessed or handled to accurately note progress of file.

Understands and adheres to mandatory compliance guidelines and attend training as required.

ADDITIONAL DUTIES AND RESPONSIBILITIES

Performs other duties as requested by Executive Management or Supervisor.  Completes all required compliance exams on a yearly basis. Adherence to all First United Policies and Procedures.  Dresses professionally.  Recommends to supervisor possible methods to improve department. 

EMPLOYEE SPECIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Work Experience

High School diploma or GED required. Some secondary education preferred. Mortgage banking experience preferred.

Technical/Functional Competencies

Proficient in Microsoft Office. Excellent phone etiquette. Ability to multi-task.

PHYSICAL REQUIREMENTS

This is sedentary work that requires the following physical activities:

Sitting or standing for long periods, walking, finger dexterity, feeling, repetitive motions, talking, hearing, and visual acuity. Occasional lifting (up to 10 pounds).

WORKING CONDITIONS:

Normal office environment.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned by supervisor to meet the ongoing needs of the organization.

All Locations:

Ada, Ardmore Mortgage, Austin-Avery Ranch, Austin-Medical Parkway, Austin-Seven Oaks, Dallas Mortgage, Dallas-Uptown, Durant-Main, Edmond, Ft. Worth Mortgage 2, Grapevine Mortgage, Houston Mortgage, Lawton Mortgage, McAlester Mortgage, McKinney-Craig Ranch, OKC-Downtown, Owasso Mortgage, Plano-Parkwood, Rockwall Mortgage, Tulsa Mortgage, Tulsa Mortgage 2

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