Level 2 Network Operations Support Engineer

2 months ago

Salt Lake City, United States Contour Data Solutions Full time

Level 2 Network Operations Support Engineer

Experience: 5+ Years of Experience

Salary: 65K-85K Plus Benefits

Shift Time: 11am - 7pm EST

Description:

Contour Data Solutions is looking for a person wanting to make an immediate impact in a rapidly changing, fast paced environment. The position is part of a technology team that has responsibility for internal and customer facing solutions which are hosted in our enterprise class data centers. The Network Professional who will be responsible for the day-to-day- activities, change controls and maintenance on all networking equipment that includes patching, replacing and troubleshooting. Serve as escalation and mentor to the Level 1 Team.

Major Responsibilities:

  • 3-4 years of experience with IT helpdesk or support position.
  • Knows the Ins and Outs of a Network, Servers and Windows PC (Hardware & Operating System)
  • Have a strong understanding of an IP network, including switches/firewalls and how to troubleshoot different issues.
  • Able to self-manage and hold themselves accountable.
  • Can translate technical problems to the end user in a plain speak way that allows them to understand the problem and solution.
  • Enjoy people and care to develop strong relationships with clients.

The Job:

  • Above all, build professional and sincere relationships with clients and seek ways to improve their satisfaction with our service.
  • Just as the Level 3 Engineers will be supporting you, you will also need to support them. We are a team and supporting those around us is a must
  • Learn the ins and outs of our clients' unique work environments.
  • Work to quickly resolving incidents submitted by our clients.
  • Monitor alerts generated by our tools to resolve incidents before our clients are even aware.
  • Enter all work as service tickets and time as it occurs.
  • Implementation and support of hardware: servers, workstations, firewalls, switches, wireless access points, UPS batteries and other equipment.
  • Interact with vendors to support customer's specific line of business applications, copiers/printers, internet service providers, etc.
  • Remote access solution implementation and support: VPN, Remote Desktop, RemoteApp.
  • IT environment documentation to include system reviews and recommendations.
  • Communication w/customers: keeping them informed of incident progress, notifying them of impending changes or agreed outages.

Must have qualifications:

  • Bachelor's degree in engineering, computer science, management information systems, or related field preferred. Equivalent work experience may be substituted.
  • 3 + years of experience of design, implementation, maintenance, and troubleshooting of large, complex IP-based networks.
  • 3+ years of experience in Network Capacity Planning, Performance. Monitoring / Management and Network Design Architecture
  • 3+ years of experience in routing protocols like (OSPF, BGP, EIGRP, VRRP, IP, HSRP, MPLS, BGP for dual ISP, etc. protocols) and set up load balancing using BGP for dual ISP •
  • 3+ years of experience with layer-2, layer-3, and/or layer-4 network protocols and technologies, TCP, UDP, HTTP/HTTPS, REST, SOAP, NFSv4.x, SMB • Cisco CCNP / CCIE certifications desired
  • Experience designing, configuring, and deploying network switches/routers. Including expertise in QoS/CoS, traffic shaping and bandwidth throttling
  • Advanced knowledge for the implementation and support of Quality-of-Service (QoS), and MPLS-based networks is required. Voice-over-IP (VoIP) a plus.
  • Strong understanding of Cisco routers and switches in a corporate infrastructure • Strong understanding of network security practices and tools. Network Security (firewall policies, rules, best practices, VPN, IPSEC, GETVPN)
  • Experience with Cisco AMP - Advanced Malware Protection
  • Experience with Cisco Umbrella (On-premise and Cloud Solutions.)
  • Experience with DUO MFA

Bonus:

  • Group Policy experience in pushing software to client computers.
  • Group Policy experience with Windows 10 deployments.
  • Experience with iPhone/iPad/Android.
  • Experience supporting phone systems from Microsoft Teams
  • Experience with Apple computers in a networked environment.
  • Experience creating images of computers and deploying across network.
  • Networking experience (configuring/deploying network switches)
  • Wireless network support.
  • Nable RMM (remote management of computers).
  • Cisco/Meraki equipment experience
  • Experience supporting printers/copiers in a networked environment.
  • Certifications are preferred. Microsoft Certs are a big plus.
  • Intermediate knowledge of windows server environment including active directory, DHCP, DNS, services, event logs, Line of Business application installations and management.
  • IT support involving core business application and operating systems, as well as virtual environments on VMware and Hyper-V.
  • Implementation and support for Microsoft related technologies: Windows Server, Exchange, SQL, Office 365, Windows 7/10, etc.
  • Implementations and support of backup and disaster recovery solutions.

Non-skill requirements:

  • Pass a background check.
  • Able and willing to lift 50+ lbs of equipment.
  • Be legal US citizen or have a USA work permit
  • Have reliable transportation to get to and from office and to client locations.

  • Network Operations Support Engineer

    1 month ago

    Salt Lake, Utah, United States Contour Data Solutions Full time

    Job DescriptionContour Data Solutions is seeking a highly skilled Network Operations Support Engineer to join our team. As a key member of our technology team, you will be responsible for the day-to-day activities, change controls, and maintenance on all networking equipment. This includes patching, replacing, and troubleshooting network issues. You will...

  • Network Operations Support Engineer

    1 month ago

    Salt Lake, Utah, United States Contour Data Solutions Full time

    Job DescriptionContour Data Solutions is seeking a highly skilled Network Operations Support Engineer to join our team. As a key member of our technology team, you will be responsible for the day-to-day activities, change controls, and maintenance on all networking equipment. This includes patching, replacing, and troubleshooting network issues.Key...

  • Voice Network Engineer

    1 week ago

    Salt Lake City, United States CallTower, Inc. Full time

    Position summary The Voice Network Engineer has the ability to design, maintain, troubleshoot, and deploy core network voice, data services including but not limited to; Class 4/5 telephony switches, Session Border Controllers, QoS-enabled routed and switched infrastructure, VoIP/IP telephony systems, remote access solutions and carrier/partner integrations....

  • Voice Network Engineer

    1 week ago

    Salt Lake City, United States CallTower, Inc. Full time

    Position summary The Voice Network Engineer has the ability to design, maintain, troubleshoot, and deploy core network voice, data services including but not limited to; Class 4/5 telephony switches, Session Border Controllers, QoS-enabled routed and switched infrastructure, VoIP/IP telephony systems, remote access solutions and carrier/partner integrations....

  • Voice Network Engineer

    1 week ago

    Salt Lake City, United States CallTower, Inc. Full time

    Position summaryInterested in learning more about this job Scroll down and find out what skills, experience and educational qualifications are needed. The Voice Network Engineer has the ability to design, maintain, troubleshoot, and deploy core network voice, data services including but not limited to; Class 4/5 telephony switches, Session Border...

  • Network Engineer

    4 weeks ago

    Salt Lake City, United States Robert Half Full time

    Job DescriptionJob DescriptionRobert Half has an opening for a Network Engineer for a contract to hire employment opportunity in Salt Lake City, Utah, United States. This critical Network Engineer role involves the design, implementation, and maintenance of network systems to support business operations and meet customer requirements. The Network Engineer...

  • Network Engineer

    3 weeks ago

    Salt Lake City, United States Robert Half Full time

    Job DescriptionJob DescriptionRobert Half has an opening for a Network Engineer for a contract to hire employment opportunity in Salt Lake City, Utah, United States. This critical Network Engineer role involves the design, implementation, and maintenance of network systems to support business operations and meet customer requirements. The Network Engineer...

  • Voice Network Engineer

    4 days ago

    Salt Lake City, UT, United States CallTower, Inc. Full time

    Position summary The Voice Network Engineer has the ability to design, maintain, troubleshoot, and deploy core network voice, data services including but not limited to; Class 4/5 telephony switches, Session Border Controllers, QoS-enabled routed and switched infrastructure, VoIP/IP telephony systems, remote access solutions and carrier/partner...

  • Voice Network Engineer

    1 week ago

    Salt Lake City, UT, United States CallTower, Inc. Full time

    Position summary The Voice Network Engineer has the ability to design, maintain, troubleshoot, and deploy core network voice, data services including but not limited to; Class 4/5 telephony switches, Session Border Controllers, QoS-enabled routed and switched infrastructure, VoIP/IP telephony systems, remote access solutions and carrier/partner integrations....

  • Senior Network Operations Engineer

    1 week ago

    new york city, United States RedStream Technology Full time

    Senior Network Operations EngineerNew York, NY, OnsiteContract roleRedStream Technology is recruiting for a Senior Network Operations Engineer to join the network team at a premier entertainment company in NYC. The Engineer is expected to be a subject matter expert on routing and switching and resolving network issues as they arise. The Senior Network...

  • Senior Network Operations Engineer

    2 weeks ago

    new york city, United States RedStream Technology Full time

    Senior Network Operations EngineerNew York, NY, OnsiteContract roleRedStream Technology is recruiting for a Senior Network Operations Engineer to join the network team at a premier entertainment company in NYC. The Engineer is expected to be a subject matter expert on routing and switching and resolving network issues as they arise. The Senior Network...

  • Network Operations Center Engineer

    4 weeks ago

    Kansas City, Missouri, United States Advantage Tech Full time

    Network Operations Center EngineerAt Advantage Tech, we are seeking a highly skilled Network Operations Center Engineer to join our team. The successful candidate will be responsible for providing advanced technical network support and monitoring to internal and external customers. This includes responding to trouble tickets, assisting NOC Technicians with...

  • Senior Network Engineer

    4 weeks ago

    Salt Lake, Utah, United States Beacon Hill Full time

    Job SummaryWe are seeking a highly skilled Senior Network Engineer to join our team at Beacon Hill. The ideal candidate will have extensive experience in all aspects of Data Center Networking, including Cisco ACI, F5 Load Balancers, and Citrix NetScaler.Key ResponsibilitiesPlan, install, configure, maintain, and optimize all network hardware, software, and...

  • IT Systems Engineer

    4 weeks ago

    Salt Lake, Utah, United States FRIENDLY GROUP Full time

    We are seeking an experienced IT Systems Engineer to join our team at Friendly Group. The ideal candidate will have expertise in managing and troubleshooting complex IT systems. This role will work closely with the Director of IT on projects, network management, and administration of our Office 365 and Device Management systems while also assisting our...

  • Level 1 Network Infrastructure Technician

    6 months ago

    Columbia City, United States Steel Dynamics, Inc Full time

    Overview Brief Description: The Level 1 Network Infrastructure Technician will provide project assistance, and support of the Manufacturing (Level 1 & 2) networks, including design, installations, and maintenance. This position is expected to work with the Level 1 Infrastructure Engineer, and the production departments to ensure the highest level of...

  • Senior Linux Support Engineer

    6 months ago

    Salt Lake City, United States Global Channel Management Full time

    About the job Senior Linux Support Engineer SRE Linux Support Engineer needs 7 + years experience SRE Linux Support Engineer requires: Linux skills (should know all Linux commands- mainly awk, sed, ps, lsof, netstat) Scripting skills are plus (bash, python) Troubleshooting skills Databases Standard RPE and excellent communication skills both written and...

  • Support Specialist

    2 weeks ago

    Lake Forest, United States Proven Recruiting Full time

    Tier 2 Support Engineer - Mostly Onsite in Lake Forest, CA - $70k-80k Base Managed Service Provider experience heavily preferred! A stable and growing MSP in Orange County is looking for a Tier 2 Support Engineer to provide remote and onsite support for clients. Who You Are: At least 3+ years of IT support experience at a Managed Service Provider ...

  • Level II IT Support Specialist

    4 weeks ago

    Salt Lake, Utah, United States Rnc, Inc. Full time

    Job SummaryWe are seeking a highly skilled and experienced IT Support and Maintenance Technician to join our team at Rnc, Inc. as a Level II IT Support Specialist. This is a full-time position that requires the candidate to be on-site at client locations in Irvine a minimum of 3-4 days a week.Key ResponsibilitiesServe as an escalation point for Help Desk...

  • Applications Engineer 2

    3 days ago

    Salt Lake City, United States WesTech Engineering Full time

    Our mission at WesTech is to help communities thrive by delivering high-quality water solutions with superior service – safely and sustainably. To achieve this mission, we recruit great people to be part of our collegial and collaborative teams in engineering, design, project management, field service, plant operations, professional services and more. As...

  • Network Security Engineer

    2 months ago

    new york city, United States Fintech Staffing Partners Full time

    Network Security/Firewall Engineer - AVP LevelLocation: Manhattan, NY ( hybrid - 3 days on-site/week)Industry: Banking/Financial ServicesEmployment Type: Full-TimePosition Overview:The Network Security/Firewall Engineer will be responsible for engineering and administrating network and security infrastructures within a large enterprise environment. This is a...