Level II IT Support Specialist

4 weeks ago


Salt Lake, Utah, United States Rnc, Inc. Full time
Job Summary

We are seeking a highly skilled and experienced IT Support and Maintenance Technician to join our team at Rnc, Inc. as a Level II IT Support Specialist. This is a full-time position that requires the candidate to be on-site at client locations in Irvine a minimum of 3-4 days a week.

Key Responsibilities
  • Serve as an escalation point for Help Desk tickets and support, troubleshoot, research, and resolve computer hardware and software problems related to operating system and application installations, network, hardware deployment and recovery, and installation and upgrade of new and existing computer equipment.
  • Build, configure, and modify workstations, including installation of operating systems, applications, and company-specific files, configuring security settings, adding hardware drivers, and updating and patching operating systems and applications.
  • Perform maintenance tasks and configuration with desktop management software tools, including software updates and patches, remote control tools, application inventory and management, inventory reporting and IT asset management, and imaging computers.
  • Establish and maintain user accounts and passwords in accordance with company information security guidelines.
Requirements
  • A high degree of accuracy and attention to detail.
  • Able to work independently, multi-task, and take ownership of various parts of a project or initiative.
  • Able to work under pressure and manage tight deadlines or unexpected changes in expectations or requirements.
  • Great organizational skills. Able to prioritize tasks while handling various projects simultaneously.
  • Work with internal teams and cross-functionally.
  • Two to three years Managed Service Provider (MSP) experience preferred.
  • Good driving record required.
  • We are looking for candidates with a minimum of 2 years of IT experience in a business environment.
Benefits
  • PTO.
  • Paid Holidays.
  • Health Insurance.

Pay: $22.00 - $27.00 per hour. Schedule: 8 hour shift, Monday to Friday. Ability to commute/relocate: Aliso Viejo, CA: Reliably commute or planning to relocate before starting work (Required). Experience: Help desk: 2 years (Required), Windows: 2 years (Required). Work Location: Hybrid remote in Aliso Viejo, CA.


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