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State National Director of Client Services
4 months ago
Essential Functions:
Directly oversee Client Services-Account Management by establishing territories, objectives, policy and procedures to ensure company goals are achieved. Assist with the development and execution of a strategic plan to ensure service standards are achieved and continuously enhanced and amended as needed for clients. Promote relationship development with clients and maintain an indirect relationship with accounts to ensure account satisfaction Oversee resource planning, including budget, reporting and communications to ensure profitability. Participate in client interactions to ensure cross training, customer satisfaction and management involvement regularly Provide leadership to staff by coaching, mentoring and developing skills Provide precise and accurate reporting to upper managementAdditional Responsibilities:
Assist with the development and implementation of process improvements that support the accuracy and timeliness needs of clients as well as the strategic and financial objectives of the company Participate in the development of long term strategic company plans related to customer service.Knowledge/Skills/Abilities:
Knowledge of the insurance industry required, prefer Collateral Protection Insurance Strong systems and processes conceptualization Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, and coordination of people and resources Knowledge of Microsoft Office products Sound administrative skills, well-developed management skills – principles and people. Proven ability to recruit, train, and motivate personnel in order to balance staffing strength with profitability and growth Excellent leadership skills, including visioning, developing, coaching and mentoring and monitoring skills Excellent verbal and written communication skills Excellent customer service orientation Excellent problem solving abilities Ability to negotiate effectively required Ability to analyze and interpret financial operations informationExperience/Education
Bachelor's degree required and MBA or equivalent preferred 7 to 10 years relevant experiencePay information:
