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Sr. Program Client Services Analyst

4 months ago

Bedford, United States Markel Full time

Job Description Summary
The Senior Client Service Business Analyst - Program Services will provide strategic business analysis services to Program Services. The focus of this position is to work with the business units to gain an in-depth understanding of customer's business strategy, processes, services, roadmap and the context in which the business operates to design system efficiencies to increase overall results within the organization. The Senior Analyst is responsible for identifying opportunities to improve efficiency, reviewing assigned business processes from end-to-end to characterize and address operational, financial and technological risks. Responsibilities will include a full range of pursuits in the development of division solutions (i.e. CRM), from large scale project management and strategic design, to leading project teams in an effort to maintain data integrity within the system.

Essential Functions:

  • Oversees all aspects of the current client tracking system of the Client Services Department. This requires a strategic understanding and knowledge of the division.
  • Evaluates (CRM) program performance (development and maintenance process).
  • Responsible for the continuous development and improvement of standard reporting tools.
  • Develops and provides analysis on client specific metrics.
  • Responsible for support related to client metrics and reporting.
  • Provides guidance and training on system processes to the Client Services team, as well as regular system tasks.
  • Prepare presentations and reports on an on-going basis.
  • Special projects, as assigned.
Knowledge/Skills/Abilities:
  • Moderate to strong knowledge of CRM (Microsoft Dynamics a plus), including the use of charts, report building. Prior in-depth experience preferred.
  • Advanced Microsoft Office skills: Word, Excel, PowerPoint. (Visio / desirable)
  • Experience using databases.
  • Strong analytical and quantitative skills, including the ability to recognize inconsistencies and assess reasonableness.
  • Ability to lead projects and build cross-departmental relationships.
  • Strong attention to detail, well organized and ability to thrive in fast paced, changing environment
  • Ability to multi-task on multiple projects simultaneously and complete those projects with little supervision.
  • Must have strong work ethic and be able to work independently on diverse assignments.
  • Must demonstrate a high level of professionalism, motivation, enthusiasm and patience.
  • Thrive in and foster a highly collaborative work environment is essential.
  • Excellent oral and written communication skills; able to present findings and communicate key concepts to senior management.
Education/Experience:
  • Bachelor's Degree preferred; High School Diploma required
  • 5-10 years data analysis experience.
  • Previous experience leading projects of all sizes, independently or within a team.
Who we are:

Markel Group (NYSE - MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.

We're all about people | We win together | We strive for better

We enjoy the everyday | We think further

What's in it for you:

In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work.
  • We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees' needs at all stages of life.
  • All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance.
  • We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.
  • Markel offers hybrid working schedules of 3 days in the office and 2 days remote.
Are you ready to play your part?

Choose 'Apply Now' to fill out our short application, so that we can find out more about you.

The base salary offered for the successful candidate will be based on compensable factors such as job-relevant education, job-relevant experience, training, licensure, demonstrated competencies, geographic location, and other factors.

Caution: Employment scams

Markel is aware of employment-related scams where scammers will impersonate recruiters by sending fake job offers to those actively seeking employment in order to steal personal information. Frequently, the scammer will reach out to individuals who have posted their resume online. These "job offers" include convincing offer letters and frequently ask for confidential personal information. Therefore, for your safety, please note that:
  • All legitimate job postings with Markel will be posted on Markel Group Careers.
  • All legitimate communications with Markel recruiters will come from Markel.com email addresses.


We would also ask that you please report any job employment scams related to Markel to rarecruiting@markel.com.

Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law.

Should you require any accommodation through the application process, please send an e-mail to the rarecruiting@markel.com.

No Agencies Please

Please note: Markel's phased approach for re-entry into our buildings is designed to balance the ongoing health, safety, and well-being of our employees with operational considerations and regulatory/governmental requirements and recommendations. As a result, we implemented a hybrid return to work strategy that allows for three days in the office every week.

The base salary offered for the successful candidate will be based on compensable factors such as job-relevant education, job-relevant experience, training, licensure, demonstrated competencies, geographic location, and other factors.

Choose Markel:

Innovative hybrid work model * A diversity and inclusion focused employer * Exceptional base salary and bonus structure * Comprehensive benefits which include PTO, medical, dental, vision, 401K and more * Growth opportunities to advance your career* Ongoing coaching and career development * Fast paced, dedication environment *Profitable Fortune 300 company in business since 1930.

Must be authorized to work in the U.S., and not require sponsorship now or in the future