Patient Service Representative Lead- Urgent Care, Travel Required

3 weeks ago

Wauwatosa, United States 295 Aurora Advanced Healthcare, Inc. Full time

Department:

02190 AAH Menomonee Falls - Immediate Care

Status:

Full time

Benefits Eligible:

Yes

Hou rs Per Week:

40

Schedule Details/Additional Information:

Weekdays- primarily 730am-4pm w/every third or 4th weekend rotation 730am-4.

not excluded from holidays. Scheduled travel will be required to the following sites: Good Hope, Menomonee Falls, West Mequon, Mayfair, and Cedar Creek in Grafton.

Major Responsibilities: Acts as a resource to patient services staff, which includes training/orienting, providing day-to-day work direction, scheduling of staff, and giving input on performance. Assigns, monitors, and reviews progress and accuracy of work, directs efforts and provides guidance on more complex issues/concerns. Assists with human resource responsibilities, which may include interviewing and selection of new employees, staff development, providing performance feedback, resolution of employee concerns, and employee morale. Assists in interpreting department policies and procedures, and advises and updates staff on procedural changes. Greets patients and visitors and responds to routine requests for information. Answers telephone, screens calls, and takes messages. Registers patients; obtains demographic and insurance information; verifies insurance coverage, collects co-pays, deductibles, and previous balances; posts payments and updates demographic and insurance information. Schedules patient appointments and coordinates cancellations, reschedules, and additions to schedules. Provides accurate, detailed information regarding test preparations, time patient to arrive, and any other directional information needed by patient. Updates insurance, financial responsibility and other data when changes or additions occur, and communicates to patient as appropriate. Ensures insurance and patient information obtained is complete and accurate, applying acquired knowledge of government and third party payor requirements. Identifies, reports, and resolves problems regarding registration to appropriate individuals and departments. Monitors patient flow to ensure they are cared for in the most efficient and courteous manner. Offers various assistance to patients to include: arranging transportation needs, providing directions, locating wheelchair, etc. Performs visit closure including checking out patients after visit, scheduling follow-up appointments, and providing patients with a visit summary. May file, retrieve, and/or deliver patient information and/or records, and completes required forms/documentation.
Licensure, Registration, and/or Certification Required: None Required.
Education Required: High School Graduate.
Experience Required: Typically requires 3 years of experience in customer service and/or in providing leadership.
Knowledge, Skills & Abilities Required: Demonstrated leadership skills such as delegation, team building, managing multiple priorities, problem solving, and decision making. Excellent communication (written and verbal), customer service and interpersonal skills; ability to effectively communicate with a variety of patients, staff and physicians. Intermediate computer skills including experience in using personal computers; including Microsoft Office or similar applications, and electronic mail. Understanding of basic medical terms and abbreviations typically used in the patient scheduling and registration process. Training or experience in keyboarding/data entry with an emphasis on speed and accuracy. Excellent organizational skills. Ability to read and understand verbal and written instructions, and to sort and file information alphabetically and numerically. Ability to work in a fast paced environment with a strong attention to detail and accuracy.
Physical Requirements and Working Conditions: Exposed to normal medical office environment, may be exposed to potentially ill patients. Must be able to sit for extended periods of time. Operate all equipment necessary to perform the job.

  • Patient Services Representative

    1 month ago

    Wauwatosa, United States ADVENT Full time

    Job Type Full-time Description Envision a place where you thrive. Envision an organization that believes in you as much as you believe in them. A place where your work has meaning. At ADVENT, you can have just that. ADVENT embraces those who seek more and demand excellence from themselves and their employer. We invite you to be challenged, to challenge, and...

  • Patient Services Representative

    4 weeks ago

    Wauwatosa, United States ADVENT Full time

    Job Type Full-time Description Envision a place where you thrive. Envision an organization that believes in you as much as you believe in them. A place where your work has meaning. At ADVENT, you can have just that. ADVENT embraces those who seek more and demand excellence from themselves and their employer. We invite you to be challenged, to challenge, and...

  • Patient Services Representative

    2 weeks ago

    Wauwatosa, United States ADVENT Full time

    Envision a place where you thrive. Envision an organization that believes in you as much as you believe in them. A place where your work has meaning. At ADVENT, you can have just that. ADVENT embraces those who seek more and demand excellence from themselves and their employer. We invite you to be challenged, to challenge, and to embark on a journey where...

  • Patient Services Representative

    3 weeks ago

    Wauwatosa, United States ADVENT Full time

    Job Type Full-time Description Envision a place where you thrive. Envision an organization that believes in you as much as you believe in them. A place where your work has meaning. At ADVENT, you can have just that. ADVENT embraces those who seek more and demand excellence from themselves and their employer. We invite you to be challenged, to challenge, and...

  • Patient Service Representative

    2 months ago

    Wauwatosa, United States Advocate Health Full time

    Major Responsibilities: Greets patients and visitors and responds to routine requests for information. Answers telephone, screens calls, and takes messages. Registers patients; obtains demographic and insurance information; verifies insurance coverage, collects co-pays, deductibles, and previous balances; posts payments and updates demographic and insurance...

  • Patient Access Service Rep, Fcp

    3 weeks ago

    Wauwatosa, United States Froedtert Health Full time

    **Discover. Achieve. Succeed. **#BeHere** *** **Location: US:WI:WAUWATOSA at our CP-TOSA HEALTH CENTER facility.*** **This job is ON - SITE.** **FTE: 0.001000** **Shift: Shift 1** **Job Summary**: The Patient Access Service Representative (PASR) delivers an exceptional patient experience for "front of house"/patient facing needs. Proactively greets...

  • Patient Service Representative II Float Oncology

    1 month ago

    Wauwatosa, United States Advocate Aurora Health Full time

    Department: 37322 Aurora St. Lukes Medical Center - Administration: Oncology Clinic Status: Part time Benefits Eligible: Yes Hours Per Week: 24 Schedule Details/Additional Information: Monday through Friday 8:30 AM - 5 PM. No weekends, no holidays. Float to multiple sites - Grafton, Good Hope, Germantown, Sinai, Mayfair South (Wauwatosa), West Allis, South...

  • Patient Service Representative II Float Oncology

    4 weeks ago

    Wauwatosa, United States Advocate Aurora Health Full time

    Department: 37322 Aurora St. Lukes Medical Center - Administration: Oncology Clinic Status: Part time Benefits Eligible: Yes Hours Per Week: 24 Schedule Details/Additional Information: Monday through Friday 8:30 AM - 5 PM. No weekends, no holidays. Float to multiple sites - Grafton, Good Hope, Germantown, Sinai, Mayfair South (Wauwatosa), West Allis, South...

  • Patient Care Administrator

    4 weeks ago

    Wauwatosa, United States Midtown Dental Care Full time

    Job DescriptionJob DescriptionWe are seeking an enthusiastic individual who enjoys the administrative and clinical side of dentistry. Our large established private practice of 4 doctors and 4 dental hygienists is dedicated to providing excellent care and education to our patients.The Patient Care Administrator and Assistant is responsible for :Greeting...

  • Patient Care Administrator

    4 weeks ago

    Wauwatosa, United States Midtown Dental Care Full time

    Job DescriptionJob DescriptionWe are seeking an enthusiastic individual who enjoys the administrative and clinical side of dentistry. Our large established private practice of 4 doctors and 4 dental hygienists is dedicated to providing excellent care and education to our patients.The Patient Care Administrator and Assistant is responsible for :Greeting...

  • Staff Rn Urgent Care

    2 weeks ago

    Wauwatosa, United States Froedtert Health Full time

    **Discover. Achieve. Succeed. **#BeHere** *** **Location: US:WI:WAUWATOSA at our CP-TOSA HEALTH CENTER facility.*** **This job is ON - SITE.** **FTE: 0.600000** **Shift: Shift 1** **Work schedule: There is a set schedule on a 6 week rotation, which will include a weekend rotation.** **Job Summary**: The Registered Nurse is a practitioner who is...

  • Patient Service Account Representative

    2 days ago

    Wauwatosa, United States Advocate Health Full time

    Major Responsibilities: Greets patients and visitors and responds to routine requests for information. Answers telephone, screens calls, and takes messages. Registers patients; obtains demographic and insurance information; verifies insurance coverage, collects co-pays, deductibles, and previous balances at point of service; posts payments and updates...

  • Patient Service Account Representative

    2 hours ago

    Wauwatosa, United States Advocate Health Full time

    Major Responsibilities: Greets patients and visitors and responds to routine requests for information. Answers telephone, screens calls, and takes messages. Registers patients; obtains demographic and insurance information; verifies insurance coverage, collects co-pays, deductibles, and previous balances at point of service; posts payments and updates...

  • Rn - Urgent Care - Wauwatosa Ambulatory Center

    4 weeks ago

    Wauwatosa, United States Ascension Full time

    **Details**: - **Sign-on bonus**:$5,000 - ** Department**:Urgent Care - ** Schedule**:Days - ** Hospital**:Wauwatosa Ambulatory Ctr - ** Location**:Wauwatosa, WI **Benefits**: Paid time off (PTO) Various health insurance options & wellness plans Retirement benefits including employer match plans Long-term & short-term disability Employee assistance...

  • Lead Patient Access Svc Rep, Fcp

    3 weeks ago

    Wauwatosa, United States Froedtert Health Full time

    **Discover. Achieve. Succeed. **#BeHere** *** **Location: US:WI:WAUWATOSA at our CP-TOSA HEALTH CENTER facility.*** **This job is ON - SITE.** **FTE: 1.000000** **Shift: Shift 1** **Job Summary**: Under general supervision coordinates operations of the PASR team in a manner that facilitates efficient and patient focused scheduling of services....

  • Patient Service Representative II Float Oncology

    2 months ago

    Wauwatosa, United States Advocate Health Full time

    Major Responsibilities: Greets patients and visitors and responds to routine requests for information. Answers telephone, screens calls, and takes messages. Registers patients; obtains demographic and insurance information; verifies insurance coverage, collects co-pays, deductibles, and previous balances; posts payments and updates demographic and insurance...

  • Customer Service Representative

    1 week ago

    Wauwatosa, United States NAS Management Full time

    Job DescriptionJob DescriptionDo you enjoy working with people? Are you looking for an opportunity to challenge yourself and learn new skills? If you answered yes to these questions then you may just be the person our firm is looking for! We are actively searching for a dedicated Customer Service Representative to add to our diverse team of professionals.Our...

  • Babysitters/patient Care Assistant

    3 weeks ago

    Wauwatosa, United States TLC Family Care Full time

    Calling all Milwaukee miracle-makers! TLC Family Care is on the hunt for an exceptional babysitter who knows the heart and soul of Brew City just as well as they know the art of keeping kiddos happy. If you can create smiles and build blocks, you will be a hometown hero for our crew! **TO APPLY** **Compensation and Benefits**: - Competitive pay of $17-$19...

  • Patient Care Technician

    4 weeks ago

    Wauwatosa, United States Ascension Full time

    Details Sign-on bonus: $750.00Department: Family Birth CenterSchedule: PT EveningsHospital: St. Joseph HospitalLocation: Milwaukee, WIBenefits Paid time off (PTO) Various health insurance options & wellness plans Retirement benefits including employer match plans Long-term & short-term disability Employee assistance programs (EAP) Parental leave & adoption...

  • Patient Care Tech

    3 weeks ago

    Wauwatosa, United States Ascension Full time

    Details Sign-on bonus: $1,500.00Department: Med Tele IntermediateSchedule: FT Nights, 1900-0730; every other weekend; holiday rotationHospital: St. Joseph HospitalLocation: Milwaukee, WIBenefits Paid time off (PTO) Various health insurance options & wellness plans Retirement benefits including employer match plans Long-term & short-term disability Employee...