Operations Manager

2 weeks ago

Rancho Cucamonga, United States Barrier Technologies Full time
About our organization:

Specializing in healthcare sector code compliance, our purpose is to help save lives every day. We provide Fire/Life safety services including: Fire Damper inspections and repairs; Fire Door inspections and repairs; Firestopping inspections and installations; photo luminescent markings, Air Duct/Mechanical systems maintenance and more.

We work with our clients to ensure legal compliance and the highest levels of safety in commercial and institutional facilities throughout the United States.

Overview:

Operations Manager manages service department team members, including customer service interactions, reports, and repairs. Provides the highest level of customer service with a sales-minded attitude while developing lasting customer relationships.

Supervisory Responsibility:

Field Technicians and Leads within the respective region(s)

Essential Job Functions:

Effectively manages team members, including technicians and LEADS, to ensure team objectives and goals are being carried out in accordance of the direction of LeadershipDevelops working knowledge of industry regulations, restrictions, codes and laws, and ensures operations team and its members adhere to all regulationsDisplays extensive working knowledge of industry standards and practices, including product details and company services offeredOperations managers should have a strong mechanical and installation understanding of the tools and equipment that technicians use. Operations Manager may need to go on service calls as necessaryPerforms job walks with customers as well as effectively read blueprints to ensure accurate scope and thorough take-off’s resulting in accurate proposals.Offers exemplary customer service, including creating and maintaining customer relationships and ensuring repeat customers by providing timely products and high level services and taking care of any customer concerns or complaints quickly and professionallyResolves field problems and improves current operational methods to increase productivity and customer serviceMonitors department issues and client complaints to define patterns and work to lessen those recurring issuesRegular audits of work being done and service reports provided to ensure all standards are met and that repair work and services are carried out effectively, correctly, and thoroughly. This includes regular site visits.Oversees team members performing inspections, preparing reports, and doing repairs; if necessary, carries out these job duties personally to ensure highest quality of workMonitors and measures performance and efficiency to optimize productionResponsible for the hiring, training and mentoring of new and current staffResponsible for developing and carrying out a continued employee development and training program including all related safety practices and standards applicable to the job.Sets up and maintains weekly Field Technician schedule as well as projected schedule.Creates and maintains a healthy working environment congruent with our core valuesResponsible for ordering and managing job materials and material inventoriesResponsible for the billing of jobs once complete in a timely mannerResponsible for ensuring employee time cards are accurate and approved in a timely mannerAssists with or performs various administrative tasks

Required Skills/Abilities:

Previous Service Experience, 5 years minimumComprehensive Industry Knowledge & Management Experience,Excellent leadership & Strong Written and Verbal Communication,Strong Customer-Facing SkillsSelf-Motivated & ability to troubleshootCreative Problem-Solving,Flexibility with scheduled hours to meet demandMust be able to travel, local as well as out of stateMust meet and operate by our core values

Educational & Experience:

Bachelor’s Degree in Business Administration or related field experience equivalency

Equal Opportunity Employer, including veterans and disability 

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