Customer Support Specialist

4 weeks ago

Denton, United States Mosquito Joe Full time

We get it. You have options when it comes to finding a new customer service career. When you work at Mosquito Joe , you become part of the family—a group of people committed to excellent customer service and enthusiastic about making the outdoors a place that’s fun for everyone.


We’re not a standard, run-of-the-mill pest control company. We have it so much better. We only treat outdoor pests like mosquitoes, ticks, and fleas – no crawl spaces, no attics, and no scary sheds to deal with.


This truly is one of the best customer service jobs on the planet and if you’re ready to be the first point of contact for customers looking to regain control of their outdoors then you come to the right place.


Your Mission if You Choose to Accept It - Responsibilities as a Customer Support Specialist…

· First Point of Contact – Yep, you are the first point of contact in the war on mosquitoes and other pesky insects that can ruin outdoor fun. Handle customer calls/correspondence for service, scheduling, invoicing, and billing inquiries on a daily basis.

· Doing It with Style – As the first point of contact for the Mosquito Joe brand, you bring professionalism by following our Mosquito Joe process. In addition, you go above and beyond to deliver an unforgettable customer service experience.

· Communicating with the Local Office and Field Technicians – Communicates with branch personnel to resolve service and scheduling issues. Close communication with the field technicians to making sure they have the right supplies to service customers.

· Brand Ambassador - Manage brand reputation through direct dealings with customers either by phone or email. Customer retention is a key element, so ensuring customer satisfaction and cultivating long term relationships is also a very important role you would be playing.


This Customer Support Job is For You If…

· You enjoy playing detective. Every property is different, with different problems to solve.

· You value being part of a Team that is like family and are ready to use your excellent communication skills when you have the opportunity.

· We work hard and play hard and have a cultural second to none.

· You excel at organizational skills and commitment to accuracy in a fast-paced dynamic environment.

· You enjoy interacting with customers and providing great service.

· You have strong communication skills to be able to clearly explain solutions

· You thrive in a face paced, high-volume environment


To Succeed in this Role as a Customer Support Specialist…

· Always bring your A-game. You’ll be our customers’ first point of contact and responsible for delivering a best-in-class customer support experience.

· Subject Matter Expert. You’ll learn the proper guidelines for handling customer calls and identifying needs of customers and suggest services and/or products that are specific to the customer needs in order to generate revenue.

· Stay on schedule. Efficiently schedule service visits and maintaining efficient routes that reduce drive time for field technicians.


Job Requirements

There are a few minimum requirements for our Customer Support Specialist..

· Excellent interpersonal and communication skills

· Basic computer skills in various software and web-based applications including having experience with Microsoft Office products.

· Strong attention to detail and follow through.

· Demonstrated ability to prioritize tasks and manage time efficiently

· Prior customer service/call center experience is highly desired, but not required


Benefits & Pay

The pay range for this position is dependent on prior customer service experience and ranges from $15.00 to $20.00 hourly plus benefits including a 401k matching and health care plan available.


What we have to offer:

· No nights, limited weekends, and holidays - Work hard during the week so that you can enjoy nights, weekends, and holidays with your friends and family.

· Paid Training - No experience necessary. Earn money while you learn and prepare to provide the best service possible for our customers.

· Great Perks - Enjoy access to a franchisee-supplied car while you work and earn bonuses and recognition.

· Fun Work Environment - We are committed to making outside fun again. If you like to work hard and play hard, this is the place for you.


We are looking to hire those who share our passion for fighting mosquitoes and other outdoor pests. If that is you, apply today to join the Mosquito Joe family. If you meet the customer service requirements for the position, our system will schedule you for an interview immediately.

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