Business Process Analyst
1 month ago
Ingram Content Group (ICG)is hiring for a Business Process Analyst to contribute to our team in LaVergne, TN just outside Nashville. In this role, you will ensure that processes and systems established within the Commercial Group are flexible and scalable to support ICG's changing needs. You'll work with business leaders to understand business needs and develop and implement processes to support those needs. You will also use research, documentation, and in-depth analysis, to maintain a deep understanding of current systems and processes; making recommendations and providing support for how they can be improved. In addition, you'll manage the projects for implementation of process and system improvements.
Do you have experience working with publishers? Have a passion for helping publishers be successful?
At Ingram, our publisher-facing business offers more than just traditional wholesale services. It offers fully integrated and relevant solutions for client publishers. Comprised of book printing, digital book, distribution, publishing sales and marketing services, this part of Ingram's business helps publishers discover more ways to sell content in markets across the globe. Based in the Nashville area, New York, Berkeley and other locations, our teams are collaborative, innovative, dynamic, and passionate about the business.
The world is reading, and it is our goal to connect as many people to the content they want in the simplest ways. If you share that passion, enjoy working in a fast-paced environment and want to contribute to a strategic part of the business that is evolving and expanding, we can't wait to meet you
Required Qualifications:
- Bachelor's Degree OR year for year directly related experience
- 2 years' business analysis or processes experience using a variety of analytical tools
Preferred Skills:
- Advanced EXCEL skills, including data manipulation/design, charts, formulas, and pivot tables
- Familiarity with analysis/visualization tools such Looker, Qlik, or Tableau
- Ability to analyze large amounts of data and draw conclusions from it
- Ability to provide BI team with actionable business requirements
Key Responsibilities:
- Evaluates proposed or existing business systems and processes, identifies inefficiencies, and recommends and implements improvements.
- Partners with other departments to understand current Ingram policies and business practices, including pricing and order management.
- Gathers, analyzes, and interprets data to understand how systems are being used and develop and recommend solutions and/or improvements.
- Acts as a liaison and collaborates with customers, internal users, developers, and other stakeholders to understand their needs; ensuring both their needs and ICG needs are met.
- Manages assigned projects from planning through to completion to include scheduling meetings, setting deadlines and assigning work.
- Utilizes internal tools and order data analysis to identify opportunities for improvement with wholesale customer order settings and catalog feeds
Additional Information
Perks/Benefits:
- A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
- 15 vacation days & 12 sick days accrued annually and 3 personal days
- 401K match, Life and AD&D, Employee Assistant programs, Group Legal, & more
- Wellness program with access to onsite gym and basketball court for associates
- Avid reader? Numerous opportunities to engage with books and authors
- Free card registration at the Nashville Public Library
- Encouraged continued education with our tuition reimbursement program
- Financial and in-kind opportunities to engage with non-profits in your community
- Company match program for United Way donations
- Volunteer opportunities and in-kind drives for non-profits throughout the year
- Take breaks or brainstorm in our game room with ping pong & foosball
- Casual Dress Code
The world is reading, and Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram's services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd.
Ingram Content Group LLC is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.
- EEO/AA Employer/Vet/Disabled
- We participate in EVerify.
- EEO Poster in English
- EEO Poster in Spanish
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