Customer Service Representative

4 weeks ago


Huntington Beach, California, United States Citigroup Inc Full time

Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Part-time Teller. As a key member of our branch team, you will be responsible for providing exceptional customer service and supporting the execution of branch activities.

Key Responsibilities:

  • Provide friendly and efficient customer service to Citi clients, ensuring a positive first impression.
  • Perform accurate and efficient banking transactions, including managing cash supply and maintaining branch vault cash.
  • Identify referral opportunities for new products and services based on client financial goals.
  • Educate clients on digital and self-service opportunities offered by Citi.
  • Adhere to bank policies, operational controls, and regulatory procedures to ensure client and bank asset safety and security.
  • Ensure all client needs are met and effectively manage client issues/concerns, escalating as needed.
  • Maintain working knowledge of client accounts and new/existing products and services offered.

Requirements:

  • Previous relevant experience preferred.
  • Demonstrated sales and customer service experience.
  • Money handling experience.
  • Effective problem-solving and communication skills.
  • Ability to work well in a team-oriented environment.
  • High School diploma or equivalent.

About Citigroup Inc: Citigroup Inc. is an equal opportunity and affirmative action employer. We are committed to diversity and inclusion in the workplace.



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