Customer Service Representative
4 weeks ago
Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Part-time Teller. As a key member of our branch team, you will be responsible for providing exceptional customer service and supporting the execution of branch activities.
Key Responsibilities:
- Provide friendly and efficient customer service to Citi clients, ensuring a positive first impression.
- Perform accurate and efficient banking transactions, including managing cash supply and maintaining branch vault cash.
- Identify referral opportunities for new products and services based on client financial goals.
- Educate clients on digital and self-service opportunities offered by Citi.
- Adhere to bank policies, operational controls, and regulatory procedures to ensure client and bank asset safety and security.
- Ensure all client needs are met and effectively manage client issues/concerns, escalating as needed.
- Maintain working knowledge of client accounts and new/existing products and services offered.
Requirements:
- Previous relevant experience preferred.
- Demonstrated sales and customer service experience.
- Money handling experience.
- Effective problem-solving and communication skills.
- Ability to work well in a team-oriented environment.
- High School diploma or equivalent.
About Citigroup Inc: Citigroup Inc. is an equal opportunity and affirmative action employer. We are committed to diversity and inclusion in the workplace.
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