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Technical Analyst

4 months ago

Orlando, United States Signature Aviation Full time

Signature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401k match, paid time off, tuition assistance, and limitless opportunities for training and development.

As a Technical Analyst, you will be responsible for gathering and analyzing business requirements, mapping processes, and ensuring that business solutions align with the needs of the organization. Your role will involve a deep understanding of both business operations and technical systems, bridging the gap between stakeholders and technical teams to deliver effective solutions.

Remote, with the expectation to travel occasionally to the Orlando, FL headquarters.

Essential Duties and Responsibilities:

Gathering Business Requirements: Collaborate with stakeholders across various departments to understand their needs, challenges, and objectives. Conduct interviews, workshops, and surveys to gather comprehensive business requirements. Analyzing Requirements: Evaluate business requirements to identify opportunities for improvement and innovation. Analyze data and processes to uncover insights and trends that can inform solution design. Mapping Processes: Document existing business processes and workflows using appropriate tools and methodologies. Identify areas of inefficiency or redundancy and propose optimized processes. Solution Design: Work closely with technical teams to translate business requirements into technical specifications and designs. Ensure that proposed solutions meet business objectives, compliance standards, and technical feasibility. Stakeholder Communication: Act as a liaison between business stakeholders and technical teams, facilitating clear communication and understanding. Present findings, recommendations, and progress updates to stakeholders at all levels of the organization. Testing and Validation: Develop test plans and scenarios to validate that solutions meet business requirements and user needs. Conduct testing, troubleshoot issues, and ensure that solutions are robust and reliable. Documentation and Training: Create documentation such as user manuals, process guides, and technical specifications to support the implementation and use of solutions. Provide training and support to end-users as needed. Continuous Improvement: Stay informed about industry trends, best practices, and emerging technologies related to business analysis and technical solutions. Proactively identify opportunities for process improvement and propose enhancements to existing systems.

Minimum Education and/or Experience:

Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field. You will have at least 3 years of experience in project management, preferably with Scrum or Agile certifications.

Additional knowledge and skills:

P2P, O2C, R2R and Aviation processes, user stories, acceptance criteria, and testing Strong understanding of Scrum framework, roles, ceremonies, artifacts, and tools. Proven experience in business analysis, process mapping, and solution design. Strong analytical and problem-solving skills, with the ability to translate business requirements into technical solutions. Excellent communication and interpersonal skills, with the ability to effectively collaborate with diverse stakeholders. Proficiency in business analysis tools, project management software, and documentation tools. Knowledge of software development methodologies and SDLC concepts. Certification in business analysis (., CBAP, CCBA) or relevant technical certifications is a plus.

An Equal Opportunity Employer, including Disability/Vets