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Tool Service Technician

4 months ago

Visalia, United States Hilti Group Full time

What's the role?

• In a timely and efficient manner, perform duties required to maintain a quality service outlet for the repair of Hilti equipment
• Maximize productivity within Repair Operations while delivering high quality, timely repairs of Hilti tools and enhancing the value-added image associated with owning a Hilti tool
• Contribute to the Company’s financial success through COGS control, process improvement, and cost containment throughout the repair process
• Provide best-in-class tool repair service in support of Hilti’s Lifetime Service value proposition

Who is Hilti?

Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.

What does the role involve?

• Maintain superior technical knowledge and skills through continuous professional development by studying and reviewing on-line repair manuals, schematics, and technical files • Perform high quality repairs to Hilti products through proper problem diagnosis and application of prescribed corrective measures while utilizing appropriate tools and systems • Use hand scanners to receive, diagnose, pick spare parts, repair, and complete the repair of Hilti tools • Conduct final functional and safety testing after every repair to ensure customer safety • Through continuous inventory, accurate picking of spare parts, and identifying and increasing inadequate safety stock levels, assist in maintaining adequate parts inventory and ensuring best-in-class repair service to Hilti customers • Assist Senior Repair Technician in maintaining rapport and communication through daily contact with customers and/or sales personnel • Travel to participate in Tool Repair Workbench Summits to assist with benchmarking repairs, reducing cost of goods sold, and standardizing repairs throughout the repair network • Provide data and information to Hilti quality and product managers that are used to identify potential improvements to the overall quality and safety of Hilti tools • Maintain work areas, tools, and assigned equipment in a proper, organized order thus enabling the incumbent to perform the job in a timely, safe, and efficient manner • Follow company policies, procedures, and rules • Follow and abide to the company’s culture, values, and principles • Perform other duties as assigned by supervisor

No reported layoffs during the COVID-19 pandemic

What do we offer?

In addition to a competitive base pay and bonus potential, we offer a robust benefits package including a generous paid time off policy that includes vacation, personal days, health & wellness, and 2 days per year to give back in your local community, paid family leave, educational reimbursement and student loan assistance, 401(k) matching, medical/dental/vision coverage, and a variety of other benefits to fit the needs of our employees.

What you need is:

• High School Diploma/GED or equivalent experience required • Experience in mechanical or electrical repairs • Experience using Windows applications preferred

Why should you apply?

Let’s face it, we know there are lots of other companies out there. We have an excellent mix of people, which we believe makes for a more vibrant, more innovative, more productive team. This role gives you the opportunity to help shape the future of construction.

Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.